Managing Technical Teams

Managing technical staff is becoming more of a challenge daily.  Even more so, when your staff…

The Importance of Training

How do you treat your new starters?  Do they get thrown in at the deep end…

Work Ethic and Today

A famous quote from Thomas Edison reads –  Opportunity is missed by most people because it…

The Job Search

OK, unfortunately, its that time of year again and you need to get your name out…

What is the hardest thing about running a call center?

I was recently asked this question in one of the forums that I am active on…

What do you do when your Company is constantly having Outages?

Its been a while for me, but there was a period of my life where I…