The “Right” Customer

Lets assume that you have the perfect product. One that everyone needs. You’ve priced it right…

Dealing with Low Performers & Performance Issues

Why do we measure organizational performance? The first answers that pop into your head might be:…

Getting the job

OK, alot of my previous posts have stressed the importance of networking and CV reviews with…

The 80/20 Rule

If you’ve been in Tech Support or Help Desks for any length of time – especially…