Setting up and Launching a Remote Office

In the early days of my career I was responsible for setting up an operation in…

Cancellation – the final step in a long and drawn out process

Dealing with customers that want to cancel is hard. I know – I’m personally in the…

Nine Commandments

Customer service is an integral part of our job and should not be seen as an…

The 5 Key Requirements of a Successful Project Manager

1. Be a Leader AND A Manager:  Leaders share and communicate a common vision (of some…

CSI & Benchmarking

As an IT professional, it is incumbent upon you to continue developing your skills and knowledge…