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Employee Attrition – What Can YOU Do To Reduce It?

12 months ago Hutch Morzaria 0
Employees usually come and go and at some point, you can expect to lose a few workers. The service sector is notorious for high employee turnover at 30% with the average for all industries standing at 13%. Millennials are also partly responsible for the increased employee turnover since they are more likely to switch jobs Read More

Here’s Seven Great CX Blogs from the Month of August

1 year ago Hutch Morzaria 0
Customer service blogs are a unique genre in the blog writing community. This is mainly because they’re the kind of non-fiction piece of literature that one can only write after extensive research and experience. Furthermore, they’re also quite helpful to those looking to improve their customer service as they offer great advice to all those Read More

Consumer Trust is at an All Time Low

1 year ago Hutch Morzaria 0
In recent years, customer dynamics has become a very sensitive topic to brands and service providers in particular. The customers’ preferences and likes have slowly and gradually taken on greater importance as businesses work to provide and maintain an excellent customer experience. With the increased number of brands in the market, the issue of customer Read More