WHAT IS THE HARDEST THING ABOUT RUNNING A CALL CENTER?

Customer Service Customer Service – the simple explanation from Wikipedia (here) is that it is “… is the provision of…

Top CX Posts of 2018

Customer service blog posts and/or articles are non-fiction pieces of literature that require extensive research and…

How to Maintain A Good Customer Experience

We often talk about how we should create a satisfactory customer service experience in order to…

Why Does the Right CRM Make a Difference

If you run a business that relies on customer experience to grow, then chances are that…

How to Land the Perfect Job – Part 5 (Interviewing)

Check out the previous posts related to the Job Search. Part 1 – Job Boards &…