Consumer purchasing trends are evolving continuously and after the pandemic, the future of retail has been shaped in the favor...
Customer Experience
As life gets back to normal, and our superheroes begin to control the pandemic, businesses are holding onto the CX...
We are witnessing history being made. In this age where a pandemic has taken over almost all functional units of...
If you ask me, I'd say that currently, COVID-19 is ruling the entire business world. Every move and every strategy...
I have to apologize for the lateness of this post. Suffice it to say that the challenges of a new...
Let’s pick up from where we left off last month in our list of Top CX posts for October. Over...
Not all businesses are about the delivery of products directly to consumers. Often, companies create products and services that are...
I solemnly welcome you all back again to our quarantine edition of the best Customer Experience (CX) blog posts. Though...
The whole COVOD-19 situation has really impacted people's businesses and their personal lives. It has been months now that we...
A successfully run business and unhappy clients are inherently indivisible. This may shock you but if there are several complaints...
So here we are again; in the middle of a new month, ready to evaluate the best customer service blog...
Let’s continue where we left off from the last time; appraising the best customer service posts available on the web....
Before we discuss the best method to measure First Call Resolution (FCR), it is probably important to understand what it...
Artificial Intelligence (AI) has been around for a while in the realm of SciFi. However, we are seeing it more...
With businesses around the world adjusting their teams and ways of servicing customers, new technologies and tools need to be...
Products and services are simply commodities now. There are probably hundreds of companies around the world that can offer what...
I'm not a huge fan of modern music to be 100% honest. I'm still stuck in the 80's and 90's...
This post was originally published on CX Expert. It has been updated to reflect current market trends and new research....
May 2019 was the time I last vented my frustration online about a horrible Hard Disk replacement experience I had...
Last year I had a pretty horrible experience that I never shared with you. However, the experience I had has...
The rapid advancement of AI technology has led to benefits in numerous business sectors. We have previously talked about their...
In every business, the most important factor to satisfy to be able to become successful is the customer. They are...
A business cannot grow without their customers; therefore, companies work hard to win new customers as well as keep their...
If you want to invest in customer support software such as Freshdesk, you may be wondering if the cost of...
For the success of a business, managing the customer relationship is essential. For any company, the client is seen as...
Most people have the wrong view of customer journey mapping, and that is why they get intimidated by it. They...
We often talk about how we should create a satisfactory customer service experience in order to impress first-time comers and...
Improving customer experience is one sure-fire way of expanding your business and establishing a credible brand name for yourself. After...
There are many ways of learning what is essential in your business. However probably the most powerful and least practiced...
Ensuring that you measure your customers expectations of your business as well as acting to meet and exceed those expectations...