I've long been a proponent of ITIL and the best practices it engenders within organizations. The concepts of change management...
ITIL
This post about the Help Desk and NOC was initially published on CX Expert. It has been updated to reflect...
Remember 'Jarvis' from Iron Man or 'Irona,' the Robot Maid from Richie Rich? Well, if you do, then you already...
If you have been following our blog for a while then you might have come across a term called ITIL....
If you've heard about ITIL CSI and have been wondering what it’s good for, or alternatively, if you've been looking...
If you have been following our blog for a while then you might have noticed that I'm a fan of...