The Difference Between Customer Experience and Customer Feedback

In every business, the most important factor to satisfy to be able to become successful is…

The Six Secrets of High Performing Leaders

Business is becoming more and more complex with times. It is survival of the fittest. Interestingly,…

The Impact of Customer Experience and Omnichannel

Customer experience is the most vital aspect that needs to be positive in order to be…

Making Sense out of Irrational Behavior

The point about Irrational Behavior is that while it might seem strange to one person, to…

How to Take Care of Your Company’s Most Valuable Assets

Loyalty in every relation brings happiness and satisfaction. Even at the workplace, employee loyalty is essential…

Do Employees Believe in Core Values?

Are you aware of your core values or the core values your organization has?  Have you…

Why You Need CSI in Your Business

If you have been following our blog for a while then you might have come across…

The Nine Strategies of an Effective Leader

You wake up in the morning against the rising yellow sun in the yellow acacia dotted…

Guidelines to Decision Making and Problem-solving in an Organization

It's easy to say that something isn't working. Problem solving is a lot more difficult and…

Understanding the Relationship Between Management and Organizational Behavior

A successful business should have a good manager and good management. The manager plays a vital…

10 First Steps to Improve Customer Experience

An exceptional customer experience is the key to getting and keeping clients. By building a culture…

The Role of Managers in Organizations

The role of managers in an organization is quite complex. They need to be able to…

What is ITIL CSI?

#ITIL #CSI is more than just a buzzword. It is an idea that businesses can use…

Why Managers Need To Understand Organizational Behavior

As managers begin to study organizational behavior, they will be struck by the fact that they…

How to be a Good Boss and a Leader

Many discussions have come up concerning bosses and leaders. We have seen many people discourage individuals…

Why Should You Care About Continual Service Improvement?

If you have been following our blog for a while then you might have noticed that…

Some Simple Steps to Improve Customer Experience

Let’s take a simple example that everyone is familiar with – Email. Email is a fact…

Top 3 Project Management Software Options for the Small Business

Small business owners, freelancers, and entrepreneurs are probably one of the most overlooked group when it…

How Positive Feedback Influences The Bottom Line

Positive feedback matters. It makes a difference in employee morale and motivation. As someone in the…

An Introduction to Organizational Behaviour

I’ve spoken earlier about OB and how it is used within businesses, but I thought that…

How Leadership and Management Differ

We always have considered leadership and management to be similar things – most people can’t even…

How Help Desk Software Increases Your Customer Support ROI

If you want to invest in customer support software such as Freshdesk, you may be wondering…

The Top 3 CRM Software Packages You Need to Consider if You Want to be Successful

For the success of a business, managing the customer relationship is essential. For any company, the…

DIDs and SIP Trunking for Dummies

With regard to real-time communications, there are two aspects that businesses focus on. They would like…

Management and Technical Problem Solving

Managers are often stuck in a very hard place. Organizations depend upon them for their ability…

What is Customer Journey Mapping and Why is it Important?

Most people have the wrong view of customer journey mapping, and that is why they get…

The Impact To Your Business of “Unplanned Work”

You can’t feel it, you can’t see it, you can’t touch it, but unplanned work is…

How To Align Your Customer Service With Your Company’s Values

Many companies have value statements and company goals, but they often miss the mark when they…

Beyond Imagination – The Real-Life Cases of IoT Security and Failures

The Internet of Things (IoT) has changed the way businesses operate. By integrating technology into our…

WHAT IS THE HARDEST THING ABOUT RUNNING A CALL CENTER?

Customer Service Customer Service – the simple explanation from Wikipedia (here) is that it is “… is the provision of…

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