Separating Hype from Reality: Exploring AI in IT Service Management

IT service teams have been under continuous pressure about two matters for quite some time now.…

Developing and Understanding Organizational Culture

Managers and HR professionals must have a thorough understanding of what organizational culture is. They also…

How Can Organizations Use Information About Introversion And Extroversion?

Introversion and Extroversion plays an important role in understanding human personalities. Introversion is the lack or…

How AI will Transform IT Service Management

Remember ‘Jarvis’ from Iron Man or ‘Irona,’ the Robot Maid from Richie Rich? Well, if you…

Is Remote Working A Fad Or Is It Here To Stay?

Since the recent past, we have been thinking of open floor plans as a tool to…

Employee Needs and Organizational Productivity

Both employers and employees have needs to meet within an organization. Employees have got families, outside…

The Growing Usage of Artificial Intelligence in Customer Service

AI is able to outperform humans in numerous areas, but they are dependent on the first-hand…

The Difference Between Customer Experience and Customer Feedback

In every business, the most important factor to satisfy to be able to become successful is…

The Six Secrets of High Performing Leaders

Business is becoming more and more complex with times. It is survival of the fittest. Interestingly,…

The Impact of Customer Experience and Omnichannel

Customer experience is the most vital aspect that needs to be positive in order to be…

Making Sense out of Irrational Behavior

The point about Irrational Behavior is that while it might seem strange to one person, to…

How to Take Care of Your Company’s Most Valuable Assets

Loyalty in every relation brings happiness and satisfaction. Even at the workplace, employee loyalty is essential…

Do Employees Believe in Core Values?

Are you aware of your core values or the core values your organization has?  Have you…

Why You Need CSI in Your Business

If you have been following our blog for a while then you might have come across…

The Nine Strategies of an Effective Leader

You wake up in the morning against the rising yellow sun in the yellow acacia dotted…

Guidelines to Decision Making and Problem-solving in an Organization

It's easy to say that something isn't working. Problem solving is a lot more difficult and…

Understanding the Relationship Between Management and Organizational Behavior

A successful business should have a good manager and good management. The manager plays a vital…

10 First Steps to Improve Customer Experience

An exceptional customer experience is the key to getting and keeping clients. By building a culture…

The Role of Managers in Organizations

The role of managers in an organization is quite complex. They need to be able to…

What is ITIL CSI?

#ITIL #CSI is more than just a buzzword. It is an idea that businesses can use…

Why Managers Need To Understand Organizational Behavior

As managers begin to study organizational behavior, they will be struck by the fact that they…

How to be a Good Boss and a Leader

Many discussions have come up concerning bosses and leaders. We have seen many people discourage individuals…

Why Should You Care About Continual Service Improvement?

If you have been following our blog for a while then you might have noticed that…

Some Simple Steps to Improve Customer Experience

Let’s take a simple example that everyone is familiar with – Email. Email is a fact…

Top 3 Project Management Software Options for the Small Business

Small business owners, freelancers, and entrepreneurs are probably one of the most overlooked group when it…

How Positive Feedback Influences The Bottom Line

Positive feedback matters. It makes a difference in employee morale and motivation. As someone in the…

An Introduction to Organizational Behaviour

I’ve spoken earlier about OB and how it is used within businesses, but I thought that…

How Leadership and Management Differ

We always have considered leadership and management to be similar things – most people can’t even…

How Help Desk Software Increases Your Customer Support ROI

If you want to invest in customer support software such as Freshdesk, you may be wondering…

The Top 3 CRM Software Packages You Need to Consider if You Want to be Successful

For the success of a business, managing the customer relationship is essential. For any company, the…

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