March 22, 2021

CX Master

Service Matters – Learn What Works!

Hutch Morzaria

I am an ITIL Expert and extremely passionate about customer service, customer experience, best practices and process improvement. I have led support, service, help desk and IT teams as well as quality and call center teams in Canada and the UK. I know how to motivate my teams to ensure that they are putting the customer first.
3 min read

Six Sigma's goal is process improvement and variation reduction. By improving processes and reducing defects, customer satisfaction is naturally improved.Minimizing defects...

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