The 7 Benefits of AI in Customer Service
Artificial Intelligence (AI) has been around for a while in the realm of SciFi. However, we are seeing it more and more in the world of business. Shown as a … Read More
Category: AI
Separating Hype from Reality: Exploring AI in IT Service Management
IT service teams have been under continuous pressure about two matters for quite some time now. On the one hand, they must to do more with less. On the other, … Read More
Is the Terminator our Eventual Fate? AI in the Contact Center
Artificial intelligence is the future of customer service and the CX world is excited to grab the opportunity by the scruff of the neck. As many analysts and professionals have … Read More
