Artificial Intelligence (AI) has been around for a while in the realm of SciFi. However, we…
Category: AI
Separating Hype from Reality: Exploring AI in IT Service Management
IT service teams have been under continuous pressure about two matters for quite some time now.…
Is the Terminator our Eventual Fate? AI in the Contact Center
Artificial intelligence is the future of customer service and the CX world is excited to grab…
