Separating Hype from Reality: Exploring AI in IT Service Management

3 months ago Hutch Morzaria 0
IT service teams have been under continuous pressure about two matters for quite some time now. On the one hand, they must to do more with less. On the other, they need to deliver superior customer service and reduce downtime. We have seen that the complexity of these issues has also increased to a significant Read More

Is the Terminator our Eventual Fate? AI in the Contact Center

1 year ago Hutch Morzaria 0
Artificial intelligence is the future of customer service and the CX world is excited to grab the opportunity by the scruff of the neck. As many analysts and professionals have already deduced, AI will change the way contact centers work.  AI like many other new technologies has a lot of misconceptions since it is in Read More