An Introduction to Organizational Behaviour

I’ve spoken earlier about OB and how it is used within businesses, but I thought that it might be useful to be a lot more detailed. So, over the course … Read More

Cancellation – the final step in a long and drawn out process

Dealing with customers that want to cancel is hard. I know – I’m personally in the midst of trying to cancel my Television/Internet service & trying to keep my frustration … Read More

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