How Positive Feedback Influences The Bottom Line

Positive feedback matters. It makes a difference in employee morale and motivation. As someone in the…

How Help Desk Software Increases Your Customer Support ROI

If you want to invest in customer support software such as Freshdesk, you may be wondering…

Nine Commandments

Customer service is an integral part of our job and should not be seen as an…

MANAGEMENT TRAINING AND SELF IMPROVEMENT

As a manager, it is a key requirement to ensure that your team is appropriately trained…

The Voice of the Customer

There are many ways of learning what is essential in your business.  However probably the most…