TO SOURCE, OR OUTSOURCE … THAT IS THE QUESTION!

Continuing our discussion about ITIL Service Strategy, lets start talking about Sourcing.  Sourcing is about analysing…

8 RULES OF GOOD CUSTOMER SERVICE & 8 STEPS TO DEFINE A SERVICE

In a similar fashion to interviewing and hiring people – the hardest and most expensive exercise…

TYPE I, II AND III PROVIDERS

Service Provider Types  Although most aspects of service management apply for all types, it is important…

THE 4 P’S OF SERVICE STRATEGY

Competition is extremely fierce in the world of business, only a handful survive, and some can…

DETERMINING THE VALUE OF A SERVICE

English: A business ideally is continually seeking feedback from customers: are the products helpful? are their…

ITIL DEFINITION OF SERVICES

I think you all know that I’m a big fan of ITIL but sometimes I think…

SERVICE STRATEGY – AN INTRODUCTION

Perhaps somewhat self-explanatory, but Service Strategy is the strategy used by a business to execute its…

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