Setting up and Launching a Remote Office

In the early days of my career I was responsible for setting up an operation in…

WHAT IS A HELPDESK?

OK, to start with it’s not a desk that helps people! A help desk is a…

Technical Support and Tiered Support Levels

In Customer Service and Technical Support it is all about getting that client issue to the…

Work Ethic and Today

A famous quote from Thomas Edison reads –  Opportunity is missed by most people because it…

When does Customer Service End?

Have you ever noticed that the small entrepreneur will go that extra mile, while the big businesses don’t…

What is a Helpdesk?

OK, to start with it’s not a desk that helps people! A help desk is a…

Exceptional Customer Service

One important thing to remember from a Customer Service point of view is that the last…

Importance of Exceptional Customer Service

When was the last time you had a coffee?  I don’t mean in the office, but…

Communication and Customer Service

An extremely funny story that demonstrates the importance of listening to your customers. This is some…