Employee Attrition – What Can YOU Do To Reduce It?

Employees usually come and go and at some point, you can expect to lose a few…

Setting up and Launching a Remote Office

In the early days of my career I was responsible for setting up an operation in…

Managing Technical Teams

Managing technical staff is becoming more of a challenge daily.  Even more so, when your staff…

Work Ethic and Today

A famous quote from Thomas Edison reads –  Opportunity is missed by most people because it…

The Curse of the “berry”

Are you invaluable?  How about irreplaceable?  Will the world stop turning if you don’t pick up…

Irate Customers

The unfortunate fact of the matter is that you will receive complaints from customers.  Sometimes these…

Exceptional Customer Service

One important thing to remember from a Customer Service point of view is that the last…

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