In the early days of my career I was responsible for setting up an operation in a different city. It...
Teams
OK, to start with it's not a desk that helps people! A help desk is a team of individuals (generally...
In Customer Service and Technical Support it is all about getting that client issue to the right person (based on...
Managing technical staff is becoming more of a challenge daily. Even more so, when your staff are MORE technical than...
OK, to start with it's not a desk that helps people! A help desk is a team of individuals (generally...
An extremely funny story that demonstrates the importance of listening to your customers. This is some correspondence which actually occurred...
A very important point to remember at all times is that you need to have a more aggressive Internal SLA...