March 28, 2024

CX Master

Service Matters – Learn What Works!

Do Employees Believe in Core Values?

Are you aware of your core values or the core values your organization has?  Have you ever tried to know them or have implemented them in your life?

Whether your answer to these questions is a yes or a no, we need to understand the importance of core values and the need to implement them in our lives.

Core values are an essential part of any human or any organization.  Core values are a belief or a principle that helps a person or an organization to give central importance to a view.  We always misinterpret that benefits are only until our families, schools, and social work. But we tend to, not realize it’s importance in the corporate world.

These core values help us to know the highest priorities and beliefs of that organization.  They help the employees to follow the vision that will be presented to the world. Your core values will form an ora around you and will make you fundamental to attracting, being the best and automatically this will make you contribute the most towards your organization. These core values are the ones which form a foundation for your organization.

89% of the companies in the world have written the values.  The research from 2016 shows that only 53% of employees are aware of what are the cores values for their organization. Though the recent web poll says that only 11% of HR professionals reported that 80% of their employees were aware of these value. This result is a bad one. The percentage should be 100%.

A maximum number of employees do not realize that these values can benefit them.

If you believe that these core values will not have any benefit to what you do, these are a few benefits that you can get by knowing and implementing these values to your life and your work.

These core values can improve the performance of the employee. They give a direction to what exactly their role is. They get to know about what the company wants and direct them on how should they work. This also teaches them what attitude is best for them, and what can an employee do if any new or stressful situation is experienced.

This helps to improve the engagement of the employee. This also helps to improve how committed, energetic and focussed an employee is towards his or her work.  All of these factors generally increase satisfaction and workplace morale. It will make work more fulfilling.

 When you follow these core values and believe in them to follow, this aligns them with other members and the views of the company. You do not get diverted to a wrong direction.

You will have to establish a relationship between the company and the employee, involving employees to select what those core values are that needs to be discussed. Involving employees will increase the number of who will know the core values.  It is important to communicate them to everyone.

Company leaders should talk to their juniors and should take it as their responsibility to guide them through these values. It is also essential for them to model good behavior, that is aligning with the core values. As honestly said, actions speak more than words. We cannot order someone to follow these core values until and unless we don’t support them. It is essential for all higher authorities to follow and make decisions according to  the core values of the company

Stress and job are today linked very quickly because of the workload that one has. For a person who does this work with full heart and satisfaction, his work can never be a load for him. Though all employees have to face a  situation in our job which is not at all pleasant, we get stuck to it and are unable to find a way out of it. Core values might not bring a solution to you but will surely show you the best way to come out.

A CEO is amongst the most influential people in the company, and therefore can attract employees to know and inherit the core values within them with their correct meaning and correct way of use. The support from the CEO has been proved to be one of the most effective practices to inherit the values. According to a Booz Allen Hamilton\ Aspen Institute survey, 85%  of the people responded that 80% of CEOs are already involved and 77% says that this is the most effective practice.

 Today the number of people believing in core values is decreasing day by day.  The importance of ethics and values are not only missing from their professional space but has started to decline in their personal space. People are becoming money minded and are ignoring these ethics. They do not have any interest in the core values of their company. 

About Author

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I am an ITIL Expert and extremely passionate about customer service, customer experience, best practices and process improvement. I have led support, service, help desk and IT teams as well as quality and call center teams in Canada and the UK. I know how to motivate my teams to ensure that they are putting the customer first.

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