March 29, 2024

CX Master

Service Matters – Learn What Works!

Employee Needs and Organizational Productivity

Both employers and employees have needs to meet within an organization. Employees have got families, outside work activities and events they consider important. Businesses have services and products to deliver to customers and different obligations to stockholders and investors.

It is crucial to recognize this tension. Employers implement creative approaches to make employees happy because they understand that unhappy employees are not creative and productive.

How to Identify the Needs of Employees

Running a business means that you are responsible for managing employees in a way that every member of the team perform and delivers to his maximum potential. The best way you can do this is to set up the workplace so that every staff member has the proper tools to perform his or her job.

This may be a computer, fax machine or even proper training. It is crucial for business managers to learn these employee needs to know their industry, their workplace, and the procedures. It is also very important to understand the needs of the employees which can be unique in nature.

Employers or managers should design a performance review for the employees in an organization. The reviews should be based on the position of the employees. They should include the skills and abilities to perform the job.

The second step is to fill out a performance review for the employees every year. Managers should meet with employees to discuss their performance review. You also need to explain the strengths and weaknesses of the employee at the meeting and listen to concerns, questions, and suggestions.

A training regimen should then be implemented for each division in order to increase the knowledge of the employees. Assign the highest performing employee to run the training sessions. All employees should attend the training classes to help them improve in the needed areas as you had indicated in the performance evaluation.

It is crucial to talk to your employees continuously throughout the year. This will encourage the employees to be honest and open about their suggestions and concerns. You should let the employees know when you are available and let everyone know that you will meet with any employees to discuss their needs and performance.

Instruct your supervisors and trainers to implement an open door policy. Meet with them every week to discuss the needs of the employees.

How to Meet the Needs of Employees in an Organization

Employers and managers have an obligation to provide their staff with a good work environment that is free from harassment, discrimination, and unsafe conditions. They should also be responsible for meeting the needs of the employees in other areas. The areas may include employee recognition, job satisfaction, financial needs, and job stability. Organizations should employ common sense to know what the employees need and how they can meet the employee needs.

Purpose

Before the relationship between the employee and the employer is cemented; organizations anticipate their future employee needs to provide job descriptions that are straightforward and accurate.

The job description should clarify the roles of the employees, the expectations of the company, and the qualifications and skills that the employee needs to be successful in doing their job. Without the job description, the purpose of the employee is unclear, and this makes it impossible for the organization to start an evaluation of their performance.

When you provide the employees with a job description, you meet the needs of the employees to define their purpose in the organization. It is crucial to give the employees a sense of purpose.

Feedback

Employers need to provide employees with a job description because it is important to provide feedback on the performance of the employees. However, when the supervisors interact with the employees frequently, it provides the needed feedback to help run the business.

Employees should know that they are doing their duties according to the expectations of their employers. Feedback from the supervisors is important to correct deficiencies early in case the employees are not meeting the expectations. Feedback also satisfies the needs of the employees for constructive input and helps to reinforce performance and improve weak performance.

Equality

It is crucial for employers to assure employees that they are entitled to fair treatment at work. Workers who don’t feel like they get equity in the promotion, hiring, training, and retention may end up losing faith in the company. They become dissatisfied, and this can harm performance and productivity. It can also kill their morale.

It is therefore essential to meet the needs of the employees as you treat all the employees equal. Also, all the employees should adhere to the laws enforced by the government and the business rules for them to be treated equally.

Pecuniary

Workers have pecuniary needs. This means that they need to earn salaries or wages in exchange for their services. It is crucial for employers to assess their benefits practices and compensation to ensure that they are paying competitive staff salaries and providing financial rewards for special services offered by the employees.

Workers have the desire to feel like they are making substantial contributions to the organization. However, satisfying their intrinsic desire is not enough to sustain the lifestyle of the employees. Therefore, businesses should do more than following the laws that apply to mere salaries. They must also create structures that let the employees know that the organization values their talents and their contributions to the business.

Stability

Sometimes, gossips and hoaxes may come through the organization and make the employees think that the business is not stable or not being managed well. It is crucial for business owners and managers to address such issues before they become out of hand.

It is crucial to make the employees feel that their jobs are safe and stable and that they will continue to work for the company. This will help them to bar any misconduct from their part. It is important for managers to gain the confidence of their employees by creating a clear communication path and addressing employee issues as soon as they identify them.

About Author

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I am an ITIL Expert and extremely passionate about customer service, customer experience, best practices and process improvement. I have led support, service, help desk and IT teams as well as quality and call center teams in Canada and the UK. I know how to motivate my teams to ensure that they are putting the customer first.

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