80/20/30 
JOB SATISFACTION 
Customer Care Cheat Sheet 
Emotions and Human Behavior
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Hutch
I am an ITIL Expert and extremely passionate about customer service, customer experience, best practices and process improvement. I have led support, service, help desk and IT teams as well as quality and call center teams in Canada and the UK. I know how to motivate my teams to ensure that they are putting the customer first.
