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I am an ITIL Expert and extremely passionate about customer service, customer experience, best practices and process improvement. I have led support, service, help desk and IT teams as well as quality and call center teams in Canada and the UK. I know how to motivate my teams to ensure that they are putting the customer first.
Latest posts by Hutch (see all)
- Navigating the Job Market in an AI-Dominant World - May 12, 2023
- The Unseen Future of CX; Welcome to the World of AI - March 27, 2023
- What You Must Know About Direct-To-Consumer Customer Experience - October 12, 2022