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I am an ITIL Expert and extremely passionate about customer service, customer experience, best practices and process improvement. I have led support, service, help desk and IT teams as well as quality and call center teams in Canada and the UK. I know how to motivate my teams to ensure that they are putting the customer first.
Latest posts by Hutch Morzaria (see all)
- Who Moved My Cheese? – A Review and Analysis of an Amazing Little Book - June 24, 2020
- The 80/20/30 Rule - June 17, 2020
- SalesForce vs. HubSpot: A Side-by-Side Comparison (2020) - June 5, 2020