80/20/30 
JOB SATISFACTION 
Customer Care Cheat Sheet 
Emotions and Human Behavior
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Hutch
I am an ITIL Expert and extremely passionate about customer service, customer experience, best practices and process improvement. I have led support, service, help desk and IT teams as well as quality and call center teams in Canada and the UK. I know how to motivate my teams to ensure that they are putting the customer first.
Latest posts by Hutch (see all)
- 7 Ways to Guarantee Your Team Will Be Highly Engaged - September 3, 2021
- Why Your Company Needs a Tech Support Scorecard - May 17, 2021
- What is a Disaster Recovery Plan and why Does Your Organization Need One? - May 13, 2021
