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I am an ITIL Expert and extremely passionate about customer service, customer experience, best practices and process improvement. I have led support, service, help desk and IT teams as well as quality and call center teams in Canada and the UK. I know how to motivate my teams to ensure that they are putting the customer first.
Latest posts by Hutch (see all)
- How to Use Job Hunting Sites to Find Jobs during COVID-19 - December 23, 2020
- Top CX Posts November 2020 - December 10, 2020
- The Metrics You Need To Use To Produce Good CX - December 1, 2020