80/20/30 
JOB SATISFACTION 
Customer Care Cheat Sheet 
Emotions and Human Behavior
The following two tabs change content below.
Hutch
I am an ITIL Expert and extremely passionate about customer service, customer experience, best practices and process improvement. I have led support, service, help desk and IT teams as well as quality and call center teams in Canada and the UK. I know how to motivate my teams to ensure that they are putting the customer first.
Latest posts by Hutch (see all)
- How to Use Job Hunting Sites to Find Jobs during COVID-19 - December 23, 2020
- Top CX Posts November 2020 - December 10, 2020
- The Metrics You Need To Use To Produce Good CX - December 1, 2020
