Mind Mapping

What is Mind Mapping?  In its simplest form, it is a technique whereby you use a diagram to represent words and ideas.  Linked to this are other tasks or items that are related to the previous item in a hierarchical fashion.  By arranging the elements intuitively according to their relative importance it is easy to quickly branch out from the initial (main) point into lots of previously unexplored and unexpected avenues.  

Letting your mind “wander” in this fashion is extremely useful from a brainstorming” point of view and the creation and use of mind maps have been shown to be useful in the study, problem-solving and decision-making processes.   Free downloadable Mind Mapping Software includes a program called FreeMind.  As the name implies this is a free application and one that is extremely user-friendly and intuitive.    

FreeMind is a premier free mind-mapping software written in Java. The recent development has hopefully turned it into high productivity tool. We are proud that the operation and navigation of FreeMind is faster than that of MindManager because of one-click “fold / unfold” and “follow link” operations.

    If your company restricts access to downloadable applications, I would suggest you try a program called bubbl.us – available for use and access online, it is not as pretty as FreeMind, however, the fact that you can access it anywhere you can access the Internet is a plus in itself.  Currently, in beta, it is also a free program.  You can access it here.

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Hutch Morzaria

I am an ITIL Expert and extremely passionate about customer service, customer experience, best practices and process improvement. I have led support, service, help desk and IT teams as well as quality and call center teams in Canada and the UK. I know how to motivate my teams to ensure that they are putting the customer first.

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