Your type does not determine your behavior. The Myers-Briggs Type Indicator is simply a categorization of how you “prefer” to behave and even this is to some extent situation dependent as while someone might be a “E” type personality (i.e. Extraversian), after a full day at work and meeting/greeting/interacting with people – their inclination at the end of the day might be towards the “I” spectrum (Intraversian).
People generally have both competing types inside them at all times – the MBTI however simply describes which type is more likely during normal circumstances and which type you have a preference towards.
Read more here.
The following two tabs change content below.
I am an ITIL Expert and extremely passionate about customer service, customer experience, best practices and process improvement. I have led support, service, help desk and IT teams as well as quality and call center teams in Canada and the UK. I know how to motivate my teams to ensure that they are putting the customer first.
Latest posts by Hutch Morzaria (see all)
- Who Moved My Cheese? – A Review and Analysis of an Amazing Little Book - June 24, 2020
- The 80/20/30 Rule - June 17, 2020
- SalesForce vs. HubSpot: A Side-by-Side Comparison (2020) - June 5, 2020