The 80/20/30 Rule

It's important to understand not only the clients that are bringing you money, but also the…

Do you know what they are thinking?

Ensuring that you measure your customers expectations of your business as well as acting to meet…

The “Right” Customer

Lets assume that you have the perfect product. One that everyone needs. You’ve priced it right…

The 80/20 Rule

The 80/20 rule is an old standby for support and service veterans. Focus on using it…

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