Time Management
is generally assumed to refer to the development of processes and tools that increase productivity and efficiency. However, this does not always have to be the case. Good time management is about knowing what to do and when.
A good post on Time Management unrelated to business but still applicable is available here.
Remember – the only thing that you cannot get back again is time. Once it’s gone, it’s gone so make sure that you are using it wisely and well.
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I am an ITIL Expert and extremely passionate about customer service, customer experience, best practices and process improvement. I have led support, service, help desk and IT teams as well as quality and call center teams in Canada and the UK. I know how to motivate my teams to ensure that they are putting the customer first.
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Time Management 101
Time Management 101
Time Management 101