Tag Archives: ITIL

ITIL, ITIL 4, ITIL 4 Foundation

ITIL 4 Foundation an Introduction to a New Way of Thinking

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I’ve long been a proponent of ITIL and the best practices it engenders within organizations. The concepts of change management and release management are ideas I’ve eagerly grasped and implemented to help me solve real-world problems. I’ve used the basic information and guidance provided in the foundation modules to help grow and mature my incident and problem management team, helping improve resolution times and quality, directly impacting the overall customer experience. To say I’m a fan of ITIL doesn’t give my feelings justice.

With the advent of ITIL 4 and its revisions to the ITSM service model, I was curious to find out what changed and what stayed the same. While the world has changed radically since ITIL 3 was released, how have these changes impacted how we work?

Digital Transformation

ITIL v3 was released in 2007 and updated in 2011. As you can well imagine, a decade in the technology industry is an enormous span of time. Over that period, an area that’s come to have significant prominence is digital transformation.

Digital transformation involves using digital technology within a business, changing how the organization operates and delivers value to its clients. Digital technology is not simply limited to technology — it also impacts a company’s culture and underlying procedures and processes. This shift requires companies to continually experiment and challenge the status quo. Failure is acceptable if it helps teach and lead to eventual success.

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The pace of digital transformation is not uniform around the world. According to the McKinsey Global Institute‘s Industry Digitization Index, Europe is currently operating at 12% of its digital potential, while the United States is operating at 18%.

An excellent example of digital transformation is the growth of SaaS and cloud computing. For businesses, using cloud hardware and software removes the reliance and upfront cost of purchasing. The businesses providing SaaS solutions guarantee uptime and regular maintenance, further reducing internal IT expenses.

Digital transformation lets companies leverage the changes made available through modern technology to work more efficiently and effectively. ITIL 4 talks about this new way of working and helps detail practices for IT service management that place an emphasis on aligning IT services with an organization’s business needs.

IT Service Management

Within the context of ITIL, the phrase service management has a specific definition and discusses how organizations use their capabilities to provide value to customers through using services. The keyword here is – value, but the word itself has many different meanings based on the individual.

To some, it is the cost of an item, while for others it is the quality of the item itself or the benefits it provides. There is no one simple definition of value as to a large extent it varies based on the needs and expectations of the customer. One way that this has been seen is the increasing “value” organizations are placing on customer experience and how a more personalized journey can drive growth.

It is important to understand that the value of something varies based on an individual’s needs and requirements. ITSM or IT Service Management is how service management and value generation are applied to IT service. Improving efficiencies and removing risks, as well as the creation of new opportunities, can increase value.

Understanding Value

In life, it isn’t always possible to have everything despite the best of intentions. You might have heard the phrase – “Fast, Cheap or Good? Pick Two.”? If this seems at all familiar to you’ll understand that doing it all requires sacrifice and choices. It’s essential to pick the two that are most critical and to be flexible with the third.

  • Quick + Cheap = Inferior Quality or Less Features
  • Quick + High Quality = Not Cheap
  • High Quality + Cheap = Not Quick or Not Possible

From the point of view of value, the criteria are Quality, Cost and Speed.

  • Quality is built around the customer’s expectations and requirements. Quality is about the service that the business delivers to its customers and includes how the customer uses the service and its overall performance.
  • Cost is not always a matter of how much something is. It also encompasses time and resources and is measured by how much the customer is willing to pay.
  • Speed is all about how fast a service needs to be delivered to customers. The speed at which customers expect to receive their service is only increasing, adding pressure to businesses.

Cost, Speed, and Quality need to be weighed equally based on an organization’s capabilities and the customer’s needs. Cost may be a crucial dimension during an economic recession or to a customer experiencing financial hardship. In contrast, quality may matter more to a financially stable customer or when the economy is good. Value is something that has customers at its core. 

Service management is a set of specialized organizational capabilities for enabling customer value in the form of services. ITSM applies service management… and involves an understanding of the nature of value, the nature and scope of the stakeholders involved, and the approaches that enable value creation through services

ITIL has always emphasized the importance of the customer, but they now give the customer even more weight. I’ve long believed that customers and customer experience are a key differentiator for businesses, so it’s really nice to see that this is being reflected and acted upon in a more concrete manner.

Incident Management, Management

Understanding How Your Help Desk and NOC Services Connect

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This post about the Help Desk and NOC was initially published on CX Expert. It has been updated to reflect current market trends and information.

Perhaps, there is no other obstacle that causes more concern to managed services providers than how they are going to manage, monitor and provide services to their clients. For companies that are getting into managed services or cloud, one obstacle must be tacked. This obstacle is what you will do about your help desk and NOC. You must determine the best practices to follow, the cost, and many other essential things.

Origin of the NOC

The help desk and NOC is the heart of managed services providers. It is capable of providing redundancy, physical security and an area that is secure for collaboration for technicians to be able to manage and monitor customer environments.

Every managed service provider (MSP) service delivery model needs the NOC. However, many people don’t know where the idea of the NOC came from and how the early MSPs came to rely on them. With the advent of cloud computing and other business process and technological advances, it is essential to know how different factors influenced the NOC for the cloud provider and MSP today.

The idea of the NOC is not new – it has been around for a very long time. Initially, it was a creation of telecommunications, and it was used to monitor and manage telecommunications networks. Technicians sit and receive information in real-time inside the NOC. The NOC’s physical configuration allows for an intimate, secure and safe place for technicians to collaborate and discuss with other technicians on issues and problems that would otherwise be unsafe or unsuitable around other non-approved personnel.

MSPs came into existence in the mid-1990s. During this time, nearly all companies had a business plan. The plan included a 27/7 operational NOC that was physically secure from which to deliver their managed services. These configurations, procedures, and tools used in each of the MSPs were different, but the presence of the physical NOC was an essential and consistent characteristic.

The Help Desk and its Importance

A lot of people confuse the terms help desk and NOC when they serve two different and vital functions. The main reason behind the confusion is easy to understand when you look back at how they both came into being and how they have been split apart gradually in modern time managed services conditions.

We have already discussed the role of NOC, but it is important to look at how the help desk fits in the equation. Older NOCs have the help desk integrated into them to maximize the benefits of security, redundancy and collaborative work environments. The simplest and easiest way of distinguishing and defining the two models is system-based work, and the NOC performs network around the management and monitoring of objects that are under management with the MSP. On the other hand, the help desk is more responsible for interfacing with end-users, and it is also a customer-facing department. It helps to respond to problems and get solutions.

It is easy to see why the two areas seem to be similar. Each company should make these choices on their own, but it is important to understand that there is a difference between the two and they service unique and important functions within managed services practice.

The Interaction Between the Help Desk and the NOC

Now that we know the difference between help desk and the NOC, we must look at how they should interact with each other in managed services practices. It is important to acknowledge that there are different ways in which help desk and the NOC interact and co-exist.

Helpdesk Existing Within the NOC

Having a help desk and a NOC should be evident. All MSP’s logical and physical security controls can be addressed in one physical space. The physical access to workstations, how technicians log in to systems belonging to clients and change management are important to control and can be monitored effectively and be enforced if the NOC has the help desk residing into it.

There are more configurations where the MSP can create an entire floor of their work premises, where the help desk teams and the NOC teams work, complete with secure access, albeit in sections within the secure area. The main purpose of mingling the help desk and the NOC is to take advantage of the process efficiencies and security. If you take the security of your operation into account in the same way, there is no need to build out different facilities. Instead, you can just build it once.

There are many other benefits to have the configuration. Any interaction between the help desk and the NOC is naturally easier when they are both located within the same secure area. This can help with redundancy, and the continuity of the business plans should anything happen to the facility.

The Help Desk Existing Outside the NOC

In larger MSP environments, you will find the help desk outside the NOC. This is common, but it will depend on your unique situation. In most cases, you will find large companies with the help desk located outside the NOC because the help desk team won’t fit within the NOC. Typically, MSPs that need to have multi-time zone help desks or multilingual helpdesk do not manage the MSP centrally, but they have several help desk facilities that are located in different locations.

It is not always needed to build full NOC around all the help desk areas. Therefore, help desks exist outside the NOC. Regardless of how you operate and configure your NOC and help desk, there should be enough controls that deal with how the two elements in your business interact with one another. There should be documentation on the handling of trouble tickets, the handling of the connectivity within the MSP and how the redundancy of power is handled within the MSP organization to maintain operational effectiveness.

Information Technology Infrastructure Library, Tools

How AI will Transform IT Service Management

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Remember ‘Jarvis’ from Iron Man or ‘Irona,’ the Robot Maid from Richie Rich? Well, if you do, then you already had a glimpse of the shrewd adroitness of Artificial Intelligence (AI).

Artificial Intelligence or, what we call machine intelligence is all set to create an unprecedented phenomenon shortly. The rate of its progression has been swift, dramatic and very real, and as Elon Musk said: “It is capable of vastly more than anyone knows and the rate of improvement is exponential.” Artificial Intelligence in the realm of IT, has a vast potential in developing and transforming the IT Service Management (ITSM).

How ITSM works

ITSM, in itself, is a broad spectrum connecting the dots between IT services and the end-users. It encompasses all the activities performed by an organization to design, create, implement, deliver, and manage IT services provided to its customers. ITSM employs several frameworks to meet its ends, ITIL being the most popular and preferred. ITIL CSI has come to be mainly in use for improving business. To understand ITIL, let’s look at its definition by Wikipedia.

“ITIL an acronym for Information Technology Infrastructure Library, is a set of detailed practices for IT service management (ITSM) that focuses on aligning IT services with the needs of the business.

ITIL describes processes, procedures, tasks, and checklists which are not organization-specific nor technology-specific, but can be applied by an organization for establishing integration with the organization’s strategy, delivering value, and maintaining a minimum level of competency.”

See, easy to define but hard to understand. Not everyone is a Tony Stark after all. So, we have tried putting this into an explanation for the many Steve Rogers, who only understand ‘English.’

Let’s, for example, take a restaurant. If the food and ambiance provided by the restaurant are equivalent to IT services offered by a company and employees catering to the customers are similar to ITSM, ITIL is the approach adopted by the restaurant in situations provoking customer dissatisfaction. To learn more about IT trends click here

Reactive vs. Proactive

The very first book written on ITIL was the service desk, a modified version of the help desk that was created to resolve issues and support its end users. The take was on Incident Management. The initial idea of a help desk or service desk was responding to a call from a customer detailing out the issue, the mere goal being user back up and getting the program somehow running. Moreover, it called for a reactive response, which means that one had to wait until the issues showed up.

As certain issues started appearing over and over again, a proactive response was called for. A dynamic reaction contemplated identifying the problem area and fixing it even before it occurred. Prevention is better than cure after all!

Thus emerged ITIL Problem Management on the screen. With automation and advancements like pattern recognition in technology, problems could be traced and fixed way before they have planned. So, we had technology that could foresee what is coming and report it to the human analyst for preventing it. What we intend on discussing in this article is what if it never had to be reported? What if technology could make it vanish?

Predictive analytics

Have you ever wondered how Amazon, Google, or Facebook know you better than your closest friend? From recalling the person, you stalked last year to remembering your sizes. They come up with word suggestions and content recommendations even before you have typed or searched for the information. 

This Predictive Analytics, in the last few years, has been seen detonating under the name of ‘Big Data.’ Artificial Intelligence had already made its mark in the e-commerce and automobile sectors, much before IT embraced it. Can you imagine its scope in IT?

How AI will transform service management

Not long ago, did we even dream of automated cars, yet today we have them in reality. Artificial Intelligence escalated real quick optimizing itself and empowering others, along with its partners- Machine Learning (ML) and Natural Language Processing (NLP). Their efficiency is immeasurable. AI in ITSM will renovate the system in whole. Let’s look at some of the possible fields for its growth.

  • Incident management. A report by Pink Elephant states that 96% of the IT incidents are caused by changes made by IT, which means incidents are inevitable. That calls for rapid human action after every alteration. Lean defines incidents and incident management as ‘waste,’ dissipating time, energy, and resources. Wouldn’t it be great they were resolved automatically? Deploying AI in such locus can save IT employees from such routine tasks, not to mention its efficacy.
  • Problem management. The key to problem management is pattern recognition. Most of the AI systems, depend on sophisticated pattern learning to identify specific issues. With such advanced pattern recognition in ITSM, problems can be fixed by machines themselves way before they even surface.
  • Machine Learning. True Machine Learning, according to George Spalding, the Executive VP at Pink Elephant, is ‘still in its infancy.’ Even True Machine Learning neural network creators aren’t sure how it works, adds Spalding. ML bears the potential to optimize ITSM in unimaginable ways. The future of ITSM is brighter than the sun with its real advent.
  • Intelligent Chatbox for ITSM. “By 2020, the average person will have conversations with bots more frequently than their spouse”, according to Gartner. With Siri and Google Assistant in your hand, you already have a general idea about its capabilities. AI implementation in ITSM chatbots will have more natural automated support provided with a conversational user interface, while natural Language Processing (NLP) assists it to converse in several languages. Machine Learning will enable such bots to deliver real-time answers.
  • Increasing Productivity. A comparatively large number of companies, over the last few years, have adopted ITIL for enhancing their business. ITIL powered by AI will offer self-help as a smart option for its end-users, reducing Incident Management a.k.a. Ticketing, increasing customer satisfaction, accelerating business performance, and adding to the company’s productivity.

The advent of Artificial Intelligence is just about to cause global and phenomenal changes but has also put an end to limitations with the sprouting of vast and imminent possibilities. Not far from where we stand today, we can imagine a future shaped by machines.

Information Technology Infrastructure Library, ITIL

Why You Need CSI in Your Business

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If you have been following our blog for a while then you might have come across a term called ITIL. If you haven’t, then it’s fine as well. We’ll explain it to you in a moment. But first, let’s focus on CSI. CSI stands for Continual Service Improvement and you might have heard this term a lot in connection with ITIL. If you’re confused right now, or never really understood what this term means that you have come to the right place! In this article, we’re going to talk about CSI and why it is necessary for you to enforce it if you’re using ITIL to grow your business. But before we go there, let’s recap ITIL.

What is ITIL?

ITIL stands for IT Infrastructure Library and it is basically a framework used to help enforce the best practices you’ll need to successfully deliver quality IT services. This generally covers a broad area. It can be system maintenance, customer experience and so much more. Naturally, a lot of people confuse the different things that come up under the umbrella of ITIL so don’t be sad if you happen to find yourself in those shoes. That’s why we’re here- to help you understand exactly what ITIL is.

As you can imagine, due to the sheer amount of information that comes under ITIL, it is a very broad subject to cover and we’ll do that in future posts. For now, we’re going to focus on CSI.

What is CSI?

CSI, as mentioned, stands for Continual Service Improvement. Once you’ve started using ITIL to impact the performance of your team, you’ll be looking for a way to maintain the kind of bar you’ve set. The last thing you need is to start using ITIL for a while, get your business organized, maybe grow it and then be slumped with deadlines because you can’t put them through.

Believe it or not, but businesses who begin using the ITIL model but then leave it halfway and fail to continuously implement them fail horribly. And you don’t want that. So, in order to make sure that you continue using ITIL services and maintain the quality of your services, it is very important that you use CSI.

CSI allows you to process useful methods that will ensure that you maintain the quality of your work. This includes management quality as well. It keeps managers on their feet so that the entire team does not fall apart.

The ITIL CSI cycle- as it is known- combined will help you continue to maintain the quality of your processes as well as improve effectiveness, efficiency, and output of all the IT services that your company has to offer.

Why Businesses Should Use ITIL CSI?

Now that you know what ITIL CSI is used for, let’s talk about why businesses need them. Several companies delude themselves into thinking that just because they’ve made improvements once, they don’t need to do it again. However, in order to stay on top of things, you need to continuously employ methods to improve your business. Below, we’ll give you a list of reasons why your business should apply CSI.

Improving Quality of Operations

CSI helps you look at your business as a whole so that you have a better understanding of how your business operates. You will be able to look at the whole functioning process of your business, providing you with the bigger picture. This gives you the advantage of knowing how each and every service operates, the various work cycle levels, delivering services and more, making it easier for both you and your team.

Improves Staff Productivity

Since by using CSI practices, you are learning about the entire service lifecycle of your company, it will become so much easier for you to identify staff performances as well as practices which will make your staff more effective. Additionally, it will also help you learn more about the more easily disposable applications and services that are rendering your business ineffective. Sometimes, you need the bigger picture to show you how one or more extra components of your business are affecting others and so you can make sure that all of your business processes are helping you grow your business and not harm it. With this knowledge, you can also look at your workforce and regroup them in ways that will benefit your business.

Keeping Things In Check

One of the biggest advantages of using the ITIL CSI system for your IT services is that you can keep an eye on everything- from accounts to processes to the eventual output and delivery of service. This helps you keep in check with your budget so that you’re on top of your deadlines and can help your staff with issues they may be facing. CSI helps to fix the server errors and issues you may be facing in some IT services so that you can maintain your services accordingly and deliver quality problem.

Conclusion

As you can see, you need ITIL CSI to help you manage and maintain your business. It additionally helps you improve efficiency and make sure that you don’t fall behind the competition. With these practices, you will be able to keep your balances in check, so that you can continue to grow your business and satisfy your customers. We hope you found this article useful! Let us know what you think about this.

Information Technology Infrastructure Library, ITIL, Management

What is ITIL CSI?

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If you’ve heard about ITIL CSI and have been wondering what it’s good for, or alternatively, if you’ve been looking at all these professionals recommending CSI and stressing on its importance without ever knowing what it is for sure, then you’re in luck. In this blog post, we’re going to talk about ITIL CSI and what it is. So if you’re a bit confused about what its functions really are or if you’re not sure if you should implement it, then you have come to the right place. In this blog post, we’re going to tell you exactly what ITIL CSI is and what you can hope to achieve from it.

So, What Is It?

ITIL CSI or Continual Service Improvement is a module that provides guidance in creating and maintaining value for customers through better strategy planning, design and operation, and presentation of services. It is basically combing the principles of the firm, practices of the firm and the methods it uses from quality management, change management, and capability improvement. ITIL refers to the management of the firm’s IT services. Whereas, CSI has two main stages. These are

  • service review and
  • process objective.

Service review refers to the reviewing of business services and infrastructure on a regular basis. Whereas, process objective refers to the reviewing of the processes used by the firm on a regular basis. This includes identifying areas where the targeted process metrics are not reached and holding regular benchmarking, audits, maturity assessments and reviews.

Many business analysts believe that ITIL CSI is best practices for a smaller firm. It best fits the practice framework of most small firms and should be used by all. Small firms have smaller resources than larger firms. Due to these small firms often believe that they cannot reach out to the best practices that are otherwise used by larger firms.

Large firms have a lot of resources. They have the capacity to deal with risks and try on newer firm practices. They can use ITIL and CSI as this framework needs resources and its implementation is complex. However, this is not the case. Smaller firms are flexible, adaptable and have improved relationships with their customers. This provides them an edge in implementing the ITIL CSI.

ITIL CSI as a Tool for Small Businesses

Through ITIL CSI, small firms can easily find out where they are lagging behind as compared to larger firms. They can manage and optimize on their IT department much more efficiently using ITIL. It is much easier to detect an online bug found in the company’s server. It is also much easier to mitigate the risk and improve on the performance of their IT services. Small services often search for a steady IT service and they aim towards delivering services to customers. It is true that since smaller firms have lesser resources, ITIL CSI can be implemented more efficiently as smaller firms need to check out the challenges that they need to overcome or face.

Apart from this, ITIL CSI can help small businesses to expand. For smaller firms to expand successfully a clear-cut strategy is often needed. In order to do this, the resources of the firm need to be accounted for, stakeholders need to consult for any concerns assuaged and quantifiable goals need to be set in. The ITIL Service Cycle helps firms achieve this aim. Once the initial goals have been set or reached by smaller firms, the ITIL CSI helps it expand since each new strategy is introduced, experimented and then implemented,

The Framework

The ITIL CSI is a tailorable framework. It is often referred to as the silver bullet solution. This leads to the organization implementing the ITIL as a whole. ITIL causes hindrance in larger firms. However, with smaller firms, they are able to prioritize what is most pressing. The ITIL not only helps them identify the problem that is there within a firm but it also, helps them improve upon it effectively and efficiently. The ITIL CSI also condenses the roles in a firm. For instance, the roles of the incident manager and problem manager can be taken on by one individual. They can take responsibility for minimizing issues before they escalate.

Moreover, the ITIL is not just about processes it’s about people. A company’s good service depends on the dedication of staff who take ownership of their role. ITIL helps promote a culture of responsibility as each staff is assigned a task which they must fulfill at a particular time. The ITIL soon becomes a part of a company’s culture.

Despite improved and increased efficiency, the ITIL CSI has many other benefits which can be very useful for smaller firms. The use of ITIL CSI reduces costs for a firm. The firm no longer has to spend huge sums of money on hiring Professional advisors. It can help develop a strategy without having to hire a great number of Professionals. It also condenses the roles of individuals in the firm which means that less number of workers are hired. It even increases the productivity of workers as roles are condensed making each and every worker of the firm to work effectively. There is high interdependence between workers which again contributes to the productivity of the firm. ITIL CSI also increases customer satisfaction. Since the ITIL provides predictable processes and a set framework, it is easier to meet customer satisfaction, as well as monitor and measure incidents.

As a result, smaller firms should make use of the ITIL CSI in order to function effectively and efficiently.

Conclusion

As you can see, regardless of the kind of business you run, you will find that ITIL CSI is very important for businesses everywhere. Not only can help you understand how to use your resources effectively within a given budget, but it also helps you understand the need for diverting resources or restructuring your business model. A lot of business owners today depend on this to take care of various departments such as logistics and customer service. Given the competition, you should not fall behind and use this opportunity provided to you and implement this method to further your business.

ITIL

Why Should You Care About Continual Service Improvement?

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If you have been following our blog for a while then you might have noticed that I’m a fan of something called ITIL. If you haven’t, then it’s fine as well. We’ll explain it to you in a moment. One of the modules of ITIL is CSI. CSI stands for Continual Service Improvement. If you’re confused right now, or never really understood what this term means that you have come to the right place! In this article, we’re going to talk about CSI and why it is necessary for you to enforce it if you’re using ITIL to grow your business. But before we go there, let’s recap ITIL.

What is ITIL?

ITIL stands for IT Infrastructure Library and it is basically a framework used to help enforce the best practices you’ll need to successfully deliver quality IT services. This generally covers a broad area. It can be system maintenance, customer experience and so much more. Naturally, a lot of people confuse the different things that come up under the umbrella of ITIL so don’t be sad if you happen to find yourself in those shoes. That’s why we’re here- to help you understand exactly what ITIL is.

As you can imagine, due to the sheer amount of information that comes under ITIL, it is a very broad subject to cover and we’ll do that in future posts. For now, we’re going to focus on CSI.

What is CSI?

CSI, as mentioned, stands for Continual Service Improvement. Once you’ve started using ITIL to impact the performance of your team, you’ll be looking for a way to maintain the kind of bar you’ve set. The last thing you need is to start using ITIL for a and then stop after implementing some improvements.

Believe it or not, but businesses who begin using the ITIL model but then leave it halfway and fail to continuously implement them fail horribly. So, in order to make sure that you continue using ITIL services and maintain the quality of your services, it is very important that you use CSI.

CSI allows you to process useful methods that will ensure that you maintain the quality of your work. This includes management quality as well. It keeps managers on their feet so that the entire team does not fall apart.

The CSI cycle- as it is known- will help you continue to maintain the quality of your processes as well as improve effectiveness, efficiency, and output of all the IT services that your company has to offer.

Why Businesses Should Use ITIL CSI?

Continuous improvement

Now that you know what ITIL CSI is used for, let’s talk about why businesses need it. Several companies delude themselves into thinking that just because they’ve made improvements once, they don’t need to do it again. However, in order to stay on top of things, you need to continuously employ methods to improve your business. Below, we’ll give you a list of reasons why your business should apply CSI.

Improving Quality of Operations

CSI helps you look at your business as a whole so that you have a better understanding of how your business operates. You will be able to look at the whole functioning process of your business, providing you with the bigger picture. This gives you the advantage of knowing how each and every service operates, the various work cycle levels, delivering services and more, making it easier for both you and your team.

Improves Staff Productivity

Since by using CSI practices, you are learning about the entire service lifecycle of your company, it will become so much easier for you to identify staff performances as well as practices which will make your staff more effective. Additionally, it will also help you learn more about the more easily disposable applications and services that are rendering your business ineffective. Sometimes, you need the bigger picture to show you how one or more extra components of your business are affecting others and so you can make sure that all of your business processes are helping you grow your business and not harm it. With this knowledge, you can also look at your workforce and regroup them in ways that will benefit your business.

Keeping Things In Check

One of the biggest advantages of using the ITIL CSI system for your IT services is that you can keep an eye on everything- from accounts to processes to the eventual output and delivery of service. This helps you keep in check with your budget so that you’re on top of your deadlines and can help your staff with issues they may be facing. CSI helps to fix the server errors and issues you may be facing in some IT services so that you can maintain your services accordingly and deliver quality problem.

Summary

As you can see, you need ITIL CSI to help you manage and maintain your business. It additionally helps you improve efficiency and make sure that you don’t fall behind the competition. With these practices, you will be able to keep your balances in check, so that you can continue to grow your business and satisfy your customers.