April 19, 2024

CX Master

Service Matters – Learn What Works!

How to Land the Perfect Job – Part 4 (Resume & Cover Letter)

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Writing a Resume for a Senior Level Position 

Despite being in senior management positions, most people do not know how to write a winning resume. When it comes to executive positions, crafting a resume requires a bit more prowess in order to convince the employer that you are good enough for the C-Suite. 

One of the things that you should tweak from your old resume are the resume objectives at the top. In an interview, you want the employers to look at your executive professionalism that claims you suit the role before they can view your personal goals and aspirations. 

  • A five-bullet summary of your value propositions will act brilliantly in convincing the employers of your qualified status. 
  • For your executive objectives, you can include a section on the resume to highlight your core executive principles. This section should display some of your areas of expertise in senior level management. 
  • If you intend on posting the resume online, you can use keywords which will make it simpler to be found in an online search.

 In writing a resume, you have to update your current skills and achievements in order to be most appealing to the employer. For most people, they don’t find it necessary to change their resume when applying for a new job and this can negatively affect their hiring. 

In the case of senior-level positions, most employers will expect you to fit the role of an executive profile and your resume will help in building this. One of the things you can do to boost your resume is getting a professional to review it. This can help you see what your resume may be missing to awe the employers. 

In your resume, you should have valid numbers and data that supports your credentials. Numbers speak a lot in a resume and they can easily convince the employers instead of having to explain every single executive achievement. Your relevance to the job position should also reflect on your resume. Having a current and updated resume will make it less tedious to convince the employers and land a job. 

Creating a Cover Letter 


For top-level executives in Customer Service, writing a cover letter may prove to be quite hard. This is because the cover letter is the first impression you will have on the employers. 

First of all, your cover letter should be well suited for the specific role you want to get. Ensure that you are the exact fit for the job you want when writing the resume. 

A brief and detailed cover letter is more inviting than one which is crowded. Always make your cover letter short and to the point so that the employer can have the entire scope of what you can do in a moment. You can use bullet points to list down executive prowess in a simple and reliable manner. 

It is important to always leave your contact information on your cover letter because this is what the employers will use to determine whether you are fit to hire.  Employers will always want to see the team building and leadership experience skills that a top-level executive has to offer and this is what you should provide on the resume. 

Sharing statistics can be more compelling than simply writing the task you had undertaken although it is important to keep the cover letter as brief as possible. It may add you some points if you choose to start the cover letter with a salutation that is directly aimed at the employing board. This will show that you have done your research and know what you want. 

Feel free to continue this series of posts or skip ahead to a section that is more relevant to yourself by choosing one of the options below:

About Author

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I am an ITIL Expert and extremely passionate about customer service, customer experience, best practices and process improvement. I have led support, service, help desk and IT teams as well as quality and call center teams in Canada and the UK. I know how to motivate my teams to ensure that they are putting the customer first.

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