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Building a NOC or Outsourcing

6 hours ago Hutch Morzaria 0
This post was initially published on CX Expert. It has been updated and revised based on current technology and changing business requirements. Regardless of which side of the issue you are, there are a few people who would dispute the fact that the managed services model of facilities offers the most control and security for Read More

How to Build a NOC

1 week ago Hutch Morzaria 0
This post was initially published on CX Expert. It has been updated and refreshed before being republished here. A network operations center (NOC) is the central point of monitoring for your network. It helps to ensure uptime in your business. NOCs are not limited to networks. They can provide visibility into systems management, virtualized infrastructure, Read More

The Impact To Your Business of “Unplanned Work”

1 year ago Hutch Morzaria 1
You can’t feel it, you can’t see it, you can’t touch it, but unplanned work is silently killing your business. How many times have you finished your day at work, very exhausted yet unable to cross anything off your list of high-priority to do things? This can make you feel robbed. It is impossible to Read More