How Help Desk Software Increases Your Customer Support ROI

If you want to invest in customer support software such as Freshdesk, you may be wondering…

The Top 3 CRM Software Packages You Need to Consider if You Want to be Successful

For the success of a business, managing the customer relationship is essential. For any company, the…

What is Customer Journey Mapping and Why is it Important?

Most people have the wrong view of customer journey mapping, and that is why they get…

How to Maintain A Good Customer Experience

We often talk about how we should create a satisfactory customer service experience in order to…

Understanding NPS, How It Works & Whether it’s a Measurement that Makes Sense

Improving customer experience is one sure-fire way of expanding your business and establishing a credible brand…

The Voice of the Customer

There are many ways of learning what is essential in your business.  However probably the most…