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DIDs and SIP Trunking for Dummies

6 months ago Hutch Morzaria 0
With regard to real-time communications, there are two aspects that businesses focus on. They would like a system that not only saves them money in the long run but is more efficient than the system they already have in place. This way, they can seamlessly upgrade their system while at the very same time keep Read More

THE UPS AND DOWNS OF PERFORMANCE MANAGMENT – USING A BELL CURVE

5 years ago Hutch Morzaria 0
Management of teams in a call center environment is never easy. Depending on your industry and your hours of operation not only do you often have to provide services and support during holiday periods, you often have to do it with a skeleton staff.  If those employees are on the bottom end of your performance Read More

The Fallacy of Price

9 years ago Hutch Morzaria 0
A common misconception is that if you lower the price you will get more customers.  This is not always the case by anymeans and there are some significant downsides to playing the price card which you should consider. Now, you might not really have an option – if your competition has cut their price to Read More