As life gets back to normal, and our superheroes begin to control the pandemic, businesses are holding onto the CX...
Customer Experience
As organizations become more customer-centric, a culture that fosters the best experience for both parties is key to success. But...
Highly engaged teams are the gold standard of business success. The advantages are numerous and varied, including greater sales and...
Have you ever had a bad-tasting dish that caused you an aversion to that food altogether? But quite often, you...
A successfully run business and unhappy clients are inherently indivisible. This may shock you but if there are several complaints...
So here we are again; in the middle of a new month, ready to evaluate the best customer service blog...
Products and services are simply commodities now. There are probably hundreds of companies around the world that can offer what...
May 2019 was the time I last vented my frustration online about a horrible Hard Disk replacement experience I had...
Last year I had a pretty horrible experience that I never shared with you. However, the experience I had has...
The rapid advancement of AI technology has led to benefits in numerous business sectors. We have previously talked about their...
In every business, the most important factor to satisfy to be able to become successful is the customer. They are...
A business cannot grow without their customers; therefore, companies work hard to win new customers as well as keep their...
Let's take a simple example that everyone is familiar with - Email. Email is a fact of life now and...
Most people have the wrong view of customer journey mapping, and that is why they get intimidated by it. They...