Products and services are simply commodities now. There are probably hundreds of companies around the world that can offer what you are offering. I’m sorry to surprise you, but in … Read More
May 2019 was the time I last vented my frustration online about a horrible Hard Disk replacement experience I had been through. I also promised a follow-up if something related … Read More
Getting a customer is only part 1. It’s as important to provide regular service to keep them happy and satisfied.
AI is able to outperform humans in numerous areas, but they are dependent on the first-hand human experience at the end of the day.
In every business, the most important factor to satisfy to be able to become successful is the customer. They are the very reason why businesses are willing to spend millions, … Read More
An exceptional customer experience is the key to getting and keeping clients. By building a culture focused on this, it’s easy to get everyone involved. #customerexperience
Let’s take a simple example that everyone is familiar with – Email. Email is a fact of life now and many organizations have switched to email as the only way … Read More
Most people have the wrong view of customer journey mapping, and that is why they get intimidated by it. They think that it has to be an accurate representation of … Read More