How Positive Feedback Influences The Bottom Line

Positive feedback matters. It makes a difference in employee morale and motivation. As someone in the…

An Introduction to Organizational Behaviour

I’ve spoken earlier about OB and how it is used within businesses, but I thought that…

How Leadership and Management Differ

We always have considered leadership and management to be similar things – most people can’t even…

Management and Technical Problem Solving

Managers are often stuck in a very hard place. Organizations depend upon them for their ability…

Employee Attrition – What Can YOU Do To Reduce It?

Employees usually come and go and at some point, you can expect to lose a few…

How Storytelling Helps in Customer Service

Agents as the Organization’s Ears and Voice Call center representatives play the vital role of being…

Leadership on the Front Line

OK – its great to have friends at work.  In fact I think its a necessity…