Many companies have value statements and company goals, but they often miss the mark when they try to determine how...
Customer service
Customer ServiceCustomer Service - the simple explanation from Wikipedia (here) is that it is "... is the provision of service to customers before, during...
Improving customer experience is one sure-fire way of expanding your business and establishing a credible brand name for yourself. After...
Dealing with customers that want to cancel is hard. I know - I'm personally in the midst of trying to...
Customer service is an integral part of our job and should not be seen as an extension of it. A...
A very important point to remember at all times is that you need to have a more aggressive Internal SLA...
In a similar fashion to interviewing and hiring people - the hardest and most expensive exercise is getting the right...