How To Align Your Customer Service With Your Company’s Values

Many companies have value statements and company goals, but they often miss the mark when they…

WHAT IS THE HARDEST THING ABOUT RUNNING A CALL CENTER?

Customer Service Customer Service – the simple explanation from Wikipedia (here) is that it is “… is the provision of…

Understanding NPS, How It Works & Whether it’s a Measurement that Makes Sense

Improving customer experience is one sure-fire way of expanding your business and establishing a credible brand…

Cancellation – the final step in a long and drawn out process

Dealing with customers that want to cancel is hard. I know – I’m personally in the…

Nine Commandments

Customer service is an integral part of our job and should not be seen as an…

INTERNAL AND EXTERNAL SLA’S

A very important point to remember at all times is that you need to have a…

8 RULES OF GOOD CUSTOMER SERVICE & 8 STEPS TO DEFINE A SERVICE

In a similar fashion to interviewing and hiring people – the hardest and most expensive exercise…