Do Employees Believe in Core Values?

1 hour ago Hutch Morzaria 0
Are you aware of your core values or the core values your organization has?  Have you ever tried to know them or have implemented them in your life? Whether your answer to these questions is a yes or a no, we need to understand the importance of core values and the need to implement them Read More

Why You Need CSI in Your Business

1 week ago Hutch Morzaria 0
If you have been following our blog for a while then you might have come across a term called ITIL. If you haven’t, then it’s fine as well. We’ll explain it to you in a moment. But first, let’s focus on CSI. CSI stands for Continual Service Improvement and you might have heard this term Read More

The Nine Strategies of an Effective Leader

1 week ago Hutch Morzaria 0
You wake up in the morning against the rising yellow sun in the yellow acacia dotted plains somewhere in Maasai Mara, Kenya. The little cubs are staring at you. You just had a good sleep but are still tired.  You’re not particularly hungry, but you must lead the hunt anyway. You’re the fastest lioness in Read More

Understanding the Relationship Between Management and Organizational Behavior

3 weeks ago Hutch Morzaria 0
A successful business should have a good manager and good management. The manager plays a vital role in different activities in trading and helps the business to make a profit. A successful manager should be able to control employees and acquire his goals from the staff by assigning resources, making a decision and directing activities. Read More

What is ITIL CSI?

1 month ago Hutch Morzaria 0
#ITIL #CSI is more than just a buzzword. It is an idea that businesses can use to embrace best practices within their organization. Read More

Why Managers Need To Understand Organizational Behavior

2 months ago Hutch Morzaria 0
As managers begin to study organizational behavior, they will be struck by the fact that they can apply what they have learned immediately to the problems they encounter at work. Managers will be gaining a broad view of organizational behavior disciplines, and they will also find different ways they can alter their management philosophy to Read More

How to be a Good Boss and a Leader

2 months ago Hutch Morzaria 0
Many discussions have come up concerning bosses and leaders. We have seen many people discourage individuals from being bosses and becoming leaders. The question though is, are bosses inherently bad and are leaders inherently good? First, we will look at the definitions of the two words. Who or What is a Boss? A boss can Read More

Why Should You Care About Continual Service Improvement?

2 months ago Hutch Morzaria 0
If you have been following our blog for a while then you might have noticed that I’m a fan of something called ITIL. If you haven’t, then it’s fine as well. We’ll explain it to you in a moment. One of the modules of ITIL is CSI. CSI stands for Continual Service Improvement. If you’re Read More

Some Simple Steps to Improve Customer Experience

2 months ago Hutch Morzaria 0
Let’s take a simple example that everyone is familiar with – Email. Email is a fact of life now and many organizations have switched to email as the only way in which they provide support to their customers.  However humans are social animals and we are built to make judgments based on visual clues – this is Read More