Customer Care Cheat Sheet

4 hours ago Hutch Morzaria 0
May 2019 was the time I last vented my frustration online about a horrible Hard Disk replacement experience I had been through. I also promised a follow-up if something related happens again. It didn’t take much longer to happen. Another hard drive of mine failed last month, and I had to submit an RMA request Read More

The Different Types of Emotions and how They Impact Human Behavior

1 week ago Hutch Morzaria 0
As we have already seen in our previous articles, human behavior affects organizational growth. In this article, we are going to talk about what I’ve learned about how emotions affect human behavior. There are different types of emotions that can influence the way we live and talk to others. Sometimes, it may seem like these Read More

The Relationship Between Locus of Control and Work Behavior

3 weeks ago Hutch Morzaria 0
Locus control is a crucial variable when explaining human behavior in an organization. The measurement of the concept, the nature and the general evidence for the validity of the concept are discussed in this article. People have presented several hypotheses that involved the locus of control in the context of an organization. Evidence from applied Read More

Management & the Achievement of Objectives

1 month ago Hutch Morzaria 0
Management is considered to be a universal phenomenon. It is a widely used and popular term. Management is the act of getting people together to work and accomplish desired objects and goals using the available resources effectively and efficiently in an organization. It comprises of organizing, planning, staffing, directing, leading and controlling organizational effort for Read More

The Best Employee Traits for an Organization

2 months ago Hutch Morzaria 0
When talking about human resources management, it is highly likely to talk about personality. Whenever we talk about cultural fit, job fit, conflict resolution, and team productivity in an organization, personality is often a key talking point. Personality is therefore very important in an organization. It makes sense that certain personalities make people more suitable Read More

MACHIAVELLIANISM IN ORGANIZATIONS

2 months ago Hutch Morzaria 0
If you want to be a political genius in your workplace you need to understand Machiavellianism and how it can be used for both good and bad purposes. Read More

Separating Hype from Reality: Exploring AI in IT Service Management

3 months ago Hutch Morzaria 0
IT service teams have been under continuous pressure about two matters for quite some time now. On the one hand, they must to do more with less. On the other, they need to deliver superior customer service and reduce downtime. We have seen that the complexity of these issues has also increased to a significant Read More

Developing and Understanding Organizational Culture

3 months ago Hutch Morzaria 0
Managers and HR professionals must have a thorough understanding of what organizational culture is. They also need to understand what their specific organizational culture is. The culture of an organization is based on values that are derived from assumptions about the following. The relationship of the organization to its environment- This is how the organization Read More

How Can Organizations Use Information About Introversion And Extroversion?

3 months ago Hutch Morzaria 0
Introversion and Extroversion plays an important role in understanding human personalities. Introversion is the lack or apparent lack of interest in other people and instead focussing in one’s mental self. Introverted people tend to be reserved and shy and prefer alone time to group time. An introvert focuses their energy on reflection and tends to Read More

How AI will Transform IT Service Management

3 months ago Hutch Morzaria 0
Remember ‘Jarvis’ from Iron Man or ‘Irona,’ the Robot Maid from Richie Rich? Well, if you do, then you already had a glimpse of the shrewd adroitness of Artificial Intelligence (AI). Artificial Intelligence or, what we call machine intelligence is all set to create an unprecedented phenomenon shortly. The rate of its progression has been Read More