How Positive Feedback Influences The Bottom Line

Positive feedback matters. It makes a difference in employee morale and motivation. As someone in the…

An Introduction to Organizational Behaviour

I’ve spoken earlier about OB and how it is used within businesses, but I thought that…

How Leadership and Management Differ

We always have considered leadership and management to be similar things – most people can’t even…

How Help Desk Software Increases Your Customer Support ROI

If you want to invest in customer support software such as Freshdesk, you may be wondering…

The Top 3 CRM Software Packages You Need to Consider if You Want to be Successful

For the success of a business, managing the customer relationship is essential. For any company, the…

DIDs and SIP Trunking for Dummies

With regard to real-time communications, there are two aspects that businesses focus on. They would like…

Management and Technical Problem Solving

Managers are often stuck in a very hard place. Organizations depend upon them for their ability…

What is Customer Journey Mapping and Why is it Important?

Most people have the wrong view of customer journey mapping, and that is why they get…

The Impact To Your Business of “Unplanned Work”

You can’t feel it, you can’t see it, you can’t touch it, but unplanned work is…

How To Align Your Customer Service With Your Company’s Values

Many companies have value statements and company goals, but they often miss the mark when they…

Beyond Imagination – The Real-Life Cases of IoT Security and Failures

The Internet of Things (IoT) has changed the way businesses operate. By integrating technology into our…

WHAT IS THE HARDEST THING ABOUT RUNNING A CALL CENTER?

Customer Service Customer Service – the simple explanation from Wikipedia (here) is that it is “… is the provision of…