How To Align Your Customer Service With Your Company’s Values

Many companies have value statements and company goals, but they often miss the mark when they…

How Storytelling Helps in Customer Service

Agents as the Organization’s Ears and Voice Call center representatives play the vital role of being…

MANAGEMENT TRAINING AND SELF IMPROVEMENT

As a manager, it is a key requirement to ensure that your team is appropriately trained…

Why Is Training Important?

There are several key reasons to ensure that your staff are appropriate trained and skilled.  Perhaps…

The Importance of Training (Part II) – Management Skills

How important is it to ensure that your skills are up to date?  Assuming that you…

Managing Technical Teams

Managing technical staff is becoming more of a challenge daily.  Even more so, when your staff…

The Importance of Training

How do you treat your new starters?  Do they get thrown in at the deep end…

Work Ethic and Today

A famous quote from Thomas Edison reads –  Opportunity is missed by most people because it…

Irate Customers

The unfortunate fact of the matter is that you will receive complaints from customers.  Sometimes these…

Exceptional Customer Service

One important thing to remember from a Customer Service point of view is that the last…

Importance of Exceptional Customer Service

When was the last time you had a coffee?  I don’t mean in the office, but…