I've long been a proponent of ITIL and the best practices it engenders within organizations. The concepts of change management...
ITIL
I was recently invited to attend a leadership change seminar which considering the current climate is very appropriate! Now I...
If you have been following our blog for a while then you might have come across a term called ITIL....
If you've heard about ITIL CSI and have been wondering what it’s good for, or alternatively, if you've been looking...
If you have been following our blog for a while then you might have noticed that I'm a fan of...
You can’t feel it, you can’t see it, you can’t touch it, but unplanned work is silently killing your business....
By this point, you hopefully realize that I'm a bit of an ITIL and process junkie! The ITIL Service Catalog...
As an IT professional, it is incumbent upon you to continue developing your skills and knowledge as that is the...
OK, to start with it's not a desk that helps people! A help desk is a team of individuals (generally...
Continuing our discussion about ITIL Service Strategy, lets start talking about Sourcing. Sourcing is about analysing how to most effectively...
The Service Portfolio describes the commitments and investments made by a service provider to its customers across all market spaces....
Service Provider Types Although most aspects of service management apply for all types, it is important to differentiate between them. The...
Competition is extremely fierce in the world of business, only a handful survive, and some can barely keep up with...
I think you all know that I'm a big fan of ITIL but sometimes I think it does get overly...
Perhaps somewhat self-explanatory, but Service Strategy is the strategy used by a business to execute its business objectives and meet...
Incident Management and Problem Management are both key components of the ITIL service model and have been defined and created...