Separating Hype from Reality: Exploring AI in IT Service Management

IT service teams have been under continuous pressure about two matters for quite some time now.…

TO SOURCE, OR OUTSOURCE … THAT IS THE QUESTION!

Continuing our discussion about ITIL Service Strategy, lets start talking about Sourcing.  Sourcing is about analysing…

SERVICE PORTFOLIO MANAGEMENT

The Service Portfolio describes the commitments and investments made by a service provider to its customers…

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