Have you ever had a bad tasting dish that caused you an aversion from that food altogether? While you might...
KPI
Before we discuss the best method to measure First Call Resolution (FCR), it is probably important to understand what it...
What is it? In its simplest form, a helpdesk is a group of people assigned to assist customers in solving their problems. ...
There is a great quote that goes something like - "If you cannot measure it, you cannot manage it!" ......
