THE HELPDESK
What is it? In its simplest form, a helpdesk is a group of people assigned to assist customers in solving their problems. There are many different types of helpdesks and they are … Read More
Tag: KPI
KPI’s and the Importance of Measurements
There is a great quote that goes something like – “If you cannot measure it, you cannot manage it!” … this is so true and especially so in the Technical … Read More
