5 min read
After a long day at work, the last thing that you want to do is spend hours on the phone...
KPI
6 min read
Have you ever had a bad tasting dish that caused you an aversion from that food altogether? While you might...
4 min read
Before we discuss the best method to measure First Call Resolution (FCR), it is probably important to understand what it...
7 min read
What is it? In its simplest form, a helpdesk is a group of people assigned to assist customers in solving their problems. ...
2 min read
There is a great quote that goes something like - "If you cannot measure it, you cannot manage it!" ......
