6 min read
As organizations become more customer-centric, a culture that fosters the best experience for both parties is key to success. But...
Leadership
4 min read
Highly engaged teams are the gold standard of business success. The advantages are numerous and varied, including greater sales and...
5 min read
What is the difference between micromanagers and leaders? Micromanagers are people who try to control everything that their employees do....
5 min read
Have you ever had a bad-tasting dish that caused you an aversion to that food altogether? But quite often, you...
5 min read
For leaders of technical support teams, a tech support scorecard is a great way to evaluate how your tech support...
3 min read
Disaster recovery plans are an important part of any organization's risk management process. A disaster recovery plan helps ensure that...
6 min read
Have you ever had a bad tasting dish that caused you an aversion from that food altogether? While you might...
5 min read
The world witnessed a paradigm shift in reliance of the global economy on emerging technology due to the COVID-19 pandemic....
7 min read
So here we are again; in the middle of a new month, ready to evaluate the best customer service blog...
5 min read
I was recently invited to attend a leadership change seminar which considering the current climate is very appropriate! Now I...
3 min read
In a nutshell (and from a business point of view) - the 80/20 Rule specifies that 80% of your revenue...
4 min read
This post about the Help Desk and NOC was initially published on CX Expert. It has been updated to reflect...
5 min read
There are many ways that job satisfaction affects the productivity of a company. Companies and organizations with more job satisfaction...
5 min read
As we have already seen in our previous articles, human behavior affects organizational growth. In this article, we are going...
4 min read
Locus control is a crucial variable when explaining human behavior in an organization. The measurement of the concept, the nature...
4 min read
Management is considered to be a universal phenomenon. It is a widely used and popular term. Management is the act...
4 min read
When talking about human resources management, it is highly likely to talk about personality. Whenever we talk about cultural fit,...
5 min read
What strikes first in your mind when I say 'limited edition'? Probably expensive clothing, footwear, or an accessory from a...
5 min read
Introversion and Extroversion plays an important role in understanding human personalities. Introversion is the lack or apparent lack of interest...
5 min read
Since the recent past, we have been thinking of open floor plans as a tool to inspire collaboration and communication...
7 min read
Business is becoming more and more complex with times. It is survival of the fittest. Interestingly, opportunities are increasing. It...
5 min read
Sometimes, perfectly sensible, intelligent and rational colleagues reject or resist rational, perfectly sensible and intelligent ideas. Have you ever wondered...
4 min read
Loyalty in every relation brings happiness and satisfaction. Even at the workplace, employee loyalty is essential for the long-term success...
4 min read
Are you aware of your core values or the core values your organization has? Have you ever tried to know...
7 min read
You wake up in the morning against the rising yellow sun in the yellow acacia dotted plains somewhere in Maasai...
5 min read
Most of what managers do is to make decisions and solve problems. Often, managers are under stress and with limited...
4 min read
A successful business should have a good manager and good management. The manager plays a vital role in different activities...
5 min read
A business cannot grow without their customers; therefore, companies work hard to win new customers as well as keep their...
5 min read
The job of a manager is vital in an organization. The manager is a planner, producer, coordinator, and marketer. An...
5 min read
If you've heard about ITIL CSI and have been wondering what it’s good for, or alternatively, if you've been looking...
