3 min read
We've talked about the impact of AI in a couple of different posts already, but one area that we've not...
Hutch
I am an ITIL Expert and extremely passionate about customer service, customer experience, best practices and process improvement. I have led support, service, help desk and IT teams as well as quality and call center teams in Canada and the UK. I know how to motivate my teams to ensure that they are putting the customer first.
5 min read
Customer service is an integral part of any customer experience but more importantly, it is the determining factor of any...
4 min read
Consumer purchasing trends are evolving continuously and after the pandemic, the future of retail has been shaped in the favor...
