We've talked about the impact of AI in a couple of different posts already, but one area that we've not...
Hutch
I am an ITIL Expert and extremely passionate about customer service, customer experience, best practices and process improvement. I have led support, service, help desk and IT teams as well as quality and call center teams in Canada and the UK. I know how to motivate my teams to ensure that they are putting the customer first.
Customer service is an integral part of any customer experience but more importantly, it is the determining factor of any...
Consumer purchasing trends are evolving continuously and after the pandemic, the future of retail has been shaped in the favor...