5 min read
Remember 'Jarvis' from Iron Man or 'Irona,' the Robot Maid from Richie Rich? Well, if you do, then you already...
Information Technology Infrastructure Library
4 min read
If you have been following our blog for a while then you might have come across a term called ITIL....
5 min read
If you've heard about ITIL CSI and have been wondering what it’s good for, or alternatively, if you've been looking...
Continuing our discussion about ITIL Service Strategy, lets start talking about Sourcing. Sourcing is about analysing how to most effectively...
The Service Portfolio describes the commitments and investments made by a service provider to its customers across all market spaces....
English: A business ideally is continually seeking feedback from customers: are the products helpful? are their needs being met? Constructive...
I think you all know that I'm a big fan of ITIL but sometimes I think it does get overly...
