INTERNAL AND EXTERNAL SLA’S

A very important point to remember at all times is that you need to have a…

WHAT IS A HELPDESK?

OK, to start with it’s not a desk that helps people! A help desk is a…

Technical Support and Tiered Support Levels

In Customer Service and Technical Support it is all about getting that client issue to the…

What do you do when your Company is constantly having Outages?

Its been a while for me, but there was a period of my life where I…

The Curse of the “berry”

Are you invaluable?  How about irreplaceable?  Will the world stop turning if you don’t pick up…

What is a Helpdesk?

OK, to start with it’s not a desk that helps people! A help desk is a…

Internal & External SLA’s

A very important point to remember at all times is that you need to have a…