A very important point to remember at all times is that you need to have a more aggressive Internal SLA...
SLA
OK, to start with it's not a desk that helps people! A help desk is a team of individuals (generally...
In Customer Service and Technical Support it is all about getting that client issue to the right person (based on...
Its been a while for me, but there was a period of my life where I was working for a...
Are you invaluable? How about irreplaceable? Will the world stop turning if you don't pick up the phone or answer...
OK, to start with it's not a desk that helps people! A help desk is a team of individuals (generally...
A very important point to remember at all times is that you need to have a more aggressive Internal SLA...