What do you do when your Company is constantly having Outages?

Its been a while for me, but there was a period of my life where I…

When does Customer Service End?

Have you ever noticed that the small entrepreneur will go that extra mile, while the big businesses don’t…

Irate Customers

The unfortunate fact of the matter is that you will receive complaints from customers.  Sometimes these…

Exceptional Customer Service

One important thing to remember from a Customer Service point of view is that the last…

Importance of Exceptional Customer Service

When was the last time you had a coffee?  I don’t mean in the office, but…

Communication and Customer Service

An extremely funny story that demonstrates the importance of listening to your customers. This is some…

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