Its been a while for me, but there was a period of my life where I was working for a...
Customer Complaints
Have you ever noticed that the small entrepreneur will go that extra mile, while the big businesses don't bother? I guess the...
The unfortunate fact of the matter is that you will receive complaints from customers. Sometimes these are warranted and sometimes...
One important thing to remember from a Customer Service point of view is that the last person you speak to...
When was the last time you had a coffee? I don't mean in the office, but in a regular takeout...
An extremely funny story that demonstrates the importance of listening to your customers. This is some correspondence which actually occurred...