Organizational Behaviour vs Organizational Theory

Organizational Behaviour (OB) is a study of people. While this could be likened to the famous…

Why Managers Need To Understand Organizational Behavior

Regardless of if you spell it Behavior or Behaviour, Managers need to understand what makes their…

Understanding NPS, How It Works & Whether it’s a Measurement that Makes Sense

Improving customer experience is one sure-fire way of expanding your business and establishing a credible brand…

Consumer Trust (Part 2)

Read the first part here Customers’ Preference for Innovation  In this world of ever-increasing change, companies…

Employee Attrition – What Can YOU Do To Reduce It?

Employees usually come and go and at some point, you can expect to lose a few…

Here’s Seven Great CX Blogs from the Month of August

Customer service blogs are a unique genre in the blog writing community. This is mainly because…

Consumer Trust is at an All Time Low

In recent years, customer dynamics has become a very sensitive topic to brands and service providers…

Top Seven Great CX Blogs from May to July ‘18

In this post, we will be talking about some of the best CX blog posts written…

How to Land the Perfect Job – Part 4 (Resume & Cover Letter)

Continuing our Job Search posts Part 1 – Job Boards & RecruitersPart 2 – Networking &…

Is the Terminator our Eventual Fate? AI in the Contact Center

Artificial intelligence is the future of customer service and the CX world is excited to grab…

How to Land the Perfect Job – Part 3 (LinkedIn)

Check out Part 1 – Job Boards & Recruiters & Part 2 – Networking & Other…

How Storytelling Helps in Customer Service

Agents as the Organization’s Ears and Voice Call center representatives play the vital role of being…