Quality, Productivity, and Striking the Right Balance
Many businesses are only focused on the bottom line. The good ones that are growing however realize that quality vs productivity are key metrics
Separating Hype from Reality: Exploring AI in IT Service Management
IT service teams have been under continuous pressure about two matters for quite some time now. On the one hand, they must to do more with less. On the other, … Read More
Developing and Understanding Organizational Culture
Managers and HR professionals must have a thorough understanding of what organizational culture is. They also need to understand what their specific organizational culture is. The culture of an organization … Read More
How Can Organizations Use Information About Introversion And Extroversion?
Introversion and Extroversion plays an important role in understanding human personalities. Introversion is the lack or apparent lack of interest in other people and instead focussing in one’s mental self. … Read More
How AI will Transform IT Service Management
Remember ‘Jarvis’ from Iron Man or ‘Irona,’ the Robot Maid from Richie Rich? Well, if you do, then you already had a glimpse of the shrewd adroitness of Artificial Intelligence … Read More
Is Remote Working A Fad Or Is It Here To Stay?
Since the recent past, we have been thinking of open floor plans as a tool to inspire collaboration and communication in the workspace. What is an ‘open floor plan,’ one … Read More
Employee Needs and Organizational Productivity
Both employers and employees have needs to meet within an organization. Employees have got families, outside work activities and events they consider important. Businesses have services and products to deliver … Read More
The Growing Usage of Artificial Intelligence in Customer Service
AI is able to outperform humans in numerous areas, but they are dependent on the first-hand human experience at the end of the day.
The Difference Between Customer Experience and Customer Feedback
In every business, the most important factor to satisfy to be able to become successful is the customer. They are the very reason why businesses are willing to spend millions, … Read More
The Six Secrets of High Performing Leaders
Business is becoming more and more complex with times. It is survival of the fittest. Interestingly, opportunities are increasing. It is the dynamic way of business that is making it … Read More
The Impact of Customer Experience and Omnichannel
Customer experience is the most vital aspect that needs to be positive in order to be successful in the market. When we discuss customer experience, the term Omni-channel has emerged … Read More
Making Sense out of Irrational Behavior
The point about Irrational Behavior is that while it might seem strange to one person, to the other it’s completely logical.