Top CX Posts of 2018

Customer service blog posts and/or articles are non-fiction pieces of literature that require extensive research and…

How to Maintain A Good Customer Experience

We often talk about how we should create a satisfactory customer service experience in order to…

Why Does the Right CRM Make a Difference

If you run a business that relies on customer experience to grow, then chances are that…

How to Land the Perfect Job – Part 5 (Interviewing)

Check out the previous posts related to the Job Search. Part 1 – Job Boards &…

ITIL Service Catalogs

By this point, you hopefully realize that I’m a bit of an ITIL and process junkie!…

Dispelling Misconceptions – What we Think we Know About IoT and Security

The internet of things – IoT for short – is taking over the world, specifically businesses. This…

Management & Problem Solving

As someone that has been involved in Technical Support and Operations for the majority of my career,…

Organizational Behaviour vs Organizational Theory

Organizational Behaviour (OB) is a study of people. While this could be likened to the famous…

Why Managers Need To Understand Organizational Behavior

Regardless of if you spell it Behavior or Behaviour, Managers need to understand what makes their…

Understanding NPS, How It Works & Whether it’s a Measurement that Makes Sense

Improving customer experience is one sure-fire way of expanding your business and establishing a credible brand…

Consumer Trust (Part 2)

Read the first part here Customers’ Preference for Innovation  In this world of ever-increasing change, companies…

Employee Attrition – What Can YOU Do To Reduce It?

Employees usually come and go and at some point, you can expect to lose a few…