7 min read
With businesses around the world adjusting their teams and ways of servicing customers, new technologies and tools need to be...
4 min read
A brand is the front line of any business and what customers retain in their heads in the long run....
5 min read
Products and services are simply commodities now. There are probably hundreds of companies around the world that can offer what...
5 min read
This post about the Help Desk and NOC was initially published on CX Expert. It has been updated to reflect...
3 min read
I'm not a huge fan of modern music to be 100% honest. I'm still stuck in the 80's and 90's...
5 min read
This post was initially published on CX Expert. It has been updated and revised based on current technology and changing...
5 min read
This post was originally published on CX Expert. It has been updated to reflect current market trends and new research....
5 min read
This post was initially published on CX Expert. It has been updated and refreshed before being republished here. A network...
5 min read
There are many ways that job satisfaction affects the productivity of a company. Companies and organizations with more job satisfaction...
6 min read
May 2019 was the time I last vented my frustration online about a horrible Hard Disk replacement experience I had...
5 min read
As we have already seen in our previous articles, human behavior affects organizational growth. In this article, we are going...
5 min read
Last year I had a pretty horrible experience that I never shared with you. However, the experience I had has...
4 min read
Locus control is a crucial variable when explaining human behavior in an organization. The measurement of the concept, the nature...
4 min read
Management is considered to be a universal phenomenon. It is a widely used and popular term. Management is the act...
4 min read
When talking about human resources management, it is highly likely to talk about personality. Whenever we talk about cultural fit,...
5 min read
What is Machiavellianism? Machiavellianism is a political theory by Niccolo Machiavelli. Machiavelli focused lots of time to writing after he...
5 min read
What strikes first in your mind when I say 'limited edition'? Probably expensive clothing, footwear, or an accessory from a...
5 min read
IT service teams have been under continuous pressure about two matters for quite some time now. On the one hand,...
5 min read
Managers and HR professionals must have a thorough understanding of what organizational culture is. They also need to understand what...
5 min read
Introversion and Extroversion plays an important role in understanding human personalities. Introversion is the lack or apparent lack of interest...
5 min read
Remember 'Jarvis' from Iron Man or 'Irona,' the Robot Maid from Richie Rich? Well, if you do, then you already...
5 min read
Since the recent past, we have been thinking of open floor plans as a tool to inspire collaboration and communication...
Both employers and employees have needs to meet within an organization. Employees have got families, outside work activities and events...
5 min read
The rapid advancement of AI technology has led to benefits in numerous business sectors. We have previously talked about their...
4 min read
In every business, the most important factor to satisfy to be able to become successful is the customer. They are...
7 min read
Business is becoming more and more complex with times. It is survival of the fittest. Interestingly, opportunities are increasing. It...
4 min read
Customer experience is the most vital aspect that needs to be positive in order to be successful in the market....
5 min read
Sometimes, perfectly sensible, intelligent and rational colleagues reject or resist rational, perfectly sensible and intelligent ideas. Have you ever wondered...
4 min read
Loyalty in every relation brings happiness and satisfaction. Even at the workplace, employee loyalty is essential for the long-term success...
4 min read
Are you aware of your core values or the core values your organization has? Have you ever tried to know...
