How Help Desk Software Increases Your Customer Support ROI
If you want to invest in customer support software such as Freshdesk, you may be
The Top 3 CRM Software Packages You Need to Consider if You Want to be Successful
For the success of a business, managing the customer relationship is essential. For any company,
DIDs and SIP Trunking for Dummies
With regard to real-time communications, there are two aspects that businesses focus on. They would
Management and Technical Problem Solving
Managers are often stuck in a very hard place. Organizations depend upon them for their
What is Customer Journey Mapping and Why is it Important?
Most people have the wrong view of customer journey mapping, and that is why they
The Impact To Your Business of “Unplanned Work”
You can’t feel it, you can’t see it, you can’t touch it, but unplanned work
How To Align Your Customer Service With Your Company’s Values
Many companies have value statements and company goals, but they often miss the mark when
Beyond Imagination – The Real-Life Cases of IoT Security and Failures
The Internet of Things (IoT) has changed the way businesses operate. By integrating technology into
WHAT IS THE HARDEST THING ABOUT RUNNING A CALL CENTER?
Customer Service Customer Service – the simple explanation from Wikipedia (here) is that it is “… is the provision
Top CX Posts of 2018
Customer service blog posts and/or articles are non-fiction pieces of literature that require extensive research
How to Maintain A Good Customer Experience
We often talk about how we should create a satisfactory customer service experience in order
Why Does the Right CRM Make a Difference
If you run a business that relies on customer experience to grow, then chances are