Using an IVR effectively

First – what is an IVR?  Some people also call it an ACD but whatever you…

Using LinkedIn to find a job

I’ve mentioned a couple of times now (see this post and this one) and its a…

Using LinkedIn effectively

I’ve already spoken previously about the power of LinkedIn and how useful a tool and site…

Choosing what to measure

An old business axiom says, “You can’t control what you don’t measure.” As a result, nearly…