Six Sigma and Process Improvement

Once upon a time some very smart and intelligent people looked at the world around them…

The Voice of the Customer

There are many ways of learning what is essential in your business.  However probably the most…

Managing Technical Teams

Managing technical staff is becoming more of a challenge daily. Even more so, when your staff…

Why Do Customers Matter?

Perhaps this is stating the obvious, but we want a large base of loyal customers as…

Conducting an effective Job Search

It’s easy to make a mistake when searching for a job, unfortunately, by doing so you…

Do you know what they are thinking?

Ensuring that you measure your customers expectations of your business as well as acting to meet…

The Fallacy of Price

A common misconception is that if you lower the price you will get more customers.  This…

Using an IVR effectively

First – what is an IVR?  Some people also call it an ACD but whatever you…

Using LinkedIn to find a job

I’ve mentioned a couple of times now (see this post and this one) and its a…

Using LinkedIn effectively

I’ve already spoken previously about the power of LinkedIn and how useful a tool and site…

Choosing what to measure

An old business axiom says, “You can’t control what you don’t measure.” As a result, nearly…

Rewarding Attendance

This is actually quite an interesting topic – should you hand out an additional reward to…