Interviewing Over the Telephone
Businesses are busy and unfortunately, that means that amongst other things they don’t have the
Month: November 2014
DETERMINING THE VALUE OF A SERVICE
English: A business ideally is continually seeking feedback from customers: are the products helpful? are
ITIL DEFINITION OF SERVICES
I think you all know that I’m a big fan of ITIL but sometimes I
SERVICE STRATEGY – AN INTRODUCTION
Perhaps somewhat self-explanatory, but Service Strategy is the strategy used by a business to execute
THE UPS AND DOWNS OF PERFORMANCE MANAGMENT – USING A BELL CURVE
Management of teams in a call center environment is never easy. Depending on your industry