I wrote a series of posts several years ago about job hunting, but let's be honest, this year, everything has...
Year: 2020
Let’s pick up from where we left off last month in our list of Top CX posts for October. Over...
Have you ever had a bad tasting dish that caused you an aversion from that food altogether? While you might...
Not all businesses are about the delivery of products directly to consumers. Often, companies create products and services that are...
I solemnly welcome you all back again to our quarantine edition of the best Customer Experience (CX) blog posts. Though...
Let’s mark tick on another month’s top cx blog posts’ review! We last discussed and evaluated the most interesting customer...
The world witnessed a paradigm shift in reliance of the global economy on emerging technology due to the COVID-19 pandemic....
The whole COVOD-19 situation has really impacted people's businesses and their personal lives. It has been months now that we...
A successfully run business and unhappy clients are inherently indivisible. This may shock you but if there are several complaints...
So here we are again; in the middle of a new month, ready to evaluate the best customer service blog...
Let’s continue where we left off from the last time; appraising the best customer service posts available on the web....
Before we discuss the best method to measure First Call Resolution (FCR), it is probably important to understand what it...
I was recently invited to attend a leadership change seminar which considering the current climate is very appropriate! Now I...
In a nutshell (and from a business point of view) - the 80/20 Rule specifies that 80% of your revenue...
In the year 2020, no matter what the size of your company or business the selection of the best client...
In an earlier post, I talked a bit about the creation and set up of a CRM for a friend...
Artificial Intelligence (AI) has been around for a while in the realm of SciFi. However, we are seeing it more...
Firstly I hope that everyone is staying safe and sane during this very weird and bizarre time in the world!...
With businesses around the world adjusting their teams and ways of servicing customers, new technologies and tools need to be...
A brand is the front line of any business and what customers retain in their heads in the long run....
Products and services are simply commodities now. There are probably hundreds of companies around the world that can offer what...
This post about the Help Desk and NOC was initially published on CX Expert. It has been updated to reflect...
I'm not a huge fan of modern music to be 100% honest. I'm still stuck in the 80's and 90's...
This post was initially published on CX Expert. It has been updated and revised based on current technology and changing...
This post was originally published on CX Expert. It has been updated to reflect current market trends and new research....
This post was initially published on CX Expert. It has been updated and refreshed before being republished here. A network...