3 min read
There are many ways of learning what is essential in your business. However probably the most powerful and least practiced...
Managing technical staff is becoming more of a challenge daily. Even more so, when your staff are MORE technical than...
Perhaps this is stating the obvious, but we want a large base of loyal customers as they are a lot...
It's easy to make a mistake when searching for a job, unfortunately, by doing so you are adversely impacting your...
Ensuring that you measure your customers expectations of your business as well as acting to meet and exceed those expectations...
A common misconception is that if you lower the price you will get more customers. This is not always the...
First – what is an IVR? Some people also call it an ACD but whatever you call it, an Interactive...
I've mentioned a couple of times now (see this post and this one) and its a really great tool not...
I've already spoken previously about the power of LinkedIn and how useful a tool and site it is. However, it...
3 min read
An old business axiom says: You can’t control what you don’t measure As a result, nearly everything in business is...
This is actually quite an interesting topic - should you hand out an additional reward to someone for coming into...
How do you ensure that your CV does not just disappear into the void and that recruiting managers remember your...
Choosing your customer - if you had a choice, would you pick a satisfied customer or a happy customer? Well,...
3 min read
OK - its great to have friends at work. In fact I think its a necessity - there are very...
Time Management is generally assumed to refer to the development of processes and tools that increase productivity and efficiency. However,...
Why do you measure performance? Well probably the simplest and most common phrase (that I have mangled, but) that you...
Lets assume that you have the perfect product. One that everyone needs. You've priced it right and everyone in the...
Why do we measure organizational performance? The first answers that pop into your head might be:You can’t manage what you...
OK, alot of my previous posts have stressed the importance of networking and CV reviews with regards to getting that...
3 min read
If you've been in Tech Support or Help Desks for any length of time - especially from a management perspective...
How important is it to ensure that your skills are up to date? Assuming that you received your certification or...
Managing technical staff is becoming more of a challenge daily. Even more so, when your staff are MORE technical than...
How do you treat your new starters? Do they get thrown in at the deep end - after all, they...
A famous quote from Thomas Edison reads - Opportunity is missed by most people because it is dressed in overalls and...
OK, unfortunately, its that time of year again and you need to get your name out there and start looking...
I was recently asked this question in one of the forums that I am active on and its actually a...
Its been a while for me, but there was a period of my life where I was working for a...
I recently took some training on Interview techniques and Active Listening. It was an eye-opener, to say the least!!The difference...
As much as you'd like your team to work for free and to have the highest quality staff at the...
Have you ever noticed that the small entrepreneur will go that extra mile, while the big businesses don't bother? I guess the...
